Ambulance Care Assistant (Bank) North Essex | East of England Ambulance Service Trust

East of England Ambulance Service NHS Trust; North Weald Bassett; On-site; GBP 23,000 - 27,000; Full time

Job summary

A healthcare service provider is seeking enthusiastic Ambulance Care Assistants to transport frail patients to various appointments. Ideal candidates will possess customer care skills and a full UK manual car driving licence. Responsibilities include patient transport, daily vehicle checks, and compliance with safety regulations. This position offers flexible work hours and includes a three-week paid training course.

Benefits

Pay enhancement for out of hours shift working

NHS Pension Scheme

Free on-site parking

Minimum of 27 days annual leave + 8 days bank holiday

Occupational Health services

Staff support networks

Qualifications

• Experience of caring for people.
• Good sense of humour and local knowledge.
• Minimum one year’s driving experience.

Responsibilities

• Transport non-urgent patients to health/social care facilities.
• Conduct daily vehicle checks and maintenance.
• Report vehicle accidents/incidents within 24 hours.
• Ensure vehicle and contents are secure.

Skills

Customer care skills

Communication skills

Flexibility

Teamwork

Education

Full UK manual car driving licence

Job description

Overview

We are currently looking for enthusiastic and passionate Ambulance Care Assistants to transport our patients, who are frail or need specialist assistance, to and from appointments at hospitals, treatment centres and other similar facilities. If you have experience of caring for people with proven customer care and communication skills with the public, we would like to hear from you.

You will need to be flexible, adaptable, and at times, discreet. A good sense of humour and local knowledge of the area you are applying to work in will also be an advantage. Applications for this vacancy will be to work across North Essex.

Every day is different as an ACA and you could really make a difference to our patients.

The role involves transporting non-urgent patients to and from health/social care premises and private residences. This is a responsible role which requires a professional and caring attitude, as well as teamwork.

You will work in a team of two, or on your own, undertaking duties in a variety of vehicle types.

You need a full UK manual car driving licence, with one year’s driving experience. (Please note that a maximum of 3 penalty points will be considered for a minor motoring offence only.)

Training and start

Your role with EEAST PTS would start with a 3 week paid training course (Monday – Friday). The training involves clinical training to be a ‘First Person on Scene’, patient transport driver training, and a full uniform is provided.

During the training course it is your responsibility to attend in full, on each day. Accommodation and travel expenses will not be provided, so you will need to consider the costs and travel expense of attending these venues (usually Welwyn Garden City & Barton Mills).

You MUST be able to commit to undertaking the training course as outlined above.

Service area

We deliver Patient Transport Services in Cambridgeshire, Bedfordshire, Hertfordshire, North and West Essex.

Our goals and culture

Our vision is underpinned by four goals:

• Be an exceptional place to work, volunteer and learn.
• Provide outstanding quality of care and performance.
• Be excellent collaborators and innovators as system partners.
• Be an environmentally and financially sustainable organisation.

We will aim to make the Trust a place where all who work and access our services are free from all forms of discrimination and where the diversity of our staff, patients, visitors and service-users is recognised as a key driver of our success and is openly valued and celebrated.

Benefits

• Pay enhancement for out of hours shift working
• NHS Pension Scheme
• Free on-site parking
• Minimum of 27 days annual leave + 8 days bank holiday (increasing with years of service)
• Occupational Health services including a 24hr Employee Assistance Program, mental health and wellbeing, legal and financial service
• Staff support networks including BAME, LGBTQ+, Multi Faith and All Women in EEAST

Responsibilities

• Daily check of vehicle and equipment. Top-up, replenish and clean as required, reporting/logging deficiencies to Liaison Manager/Supervisor to ensure compliance with operational and legal requirements.
• Clean ambulance parking bay and assist with station duties ensuring the premises are left in a safe and secure condition.
• As soon as is practical, but no later than 24 hours, report vehicle accidents/incidents to the Liaison Office or EOC, ensuring the requirements of the Road Traffic Act are complied with.
• Ensure vehicle and contents are left in a secure condition at all times.
• Ensure that at all times whilst operating the vehicle legislative requirements (e.g. use of mobile phones) are complied with.

This advert closes on Wednesday 15 Oct 2025