Ambulance Care Assistant 1 - (Cardiff & Vale)

Integrated Care System; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider is seeking an Ambulance Care Assistant to join their team in Cardiff. The role involves providing non-emergency patient transport, ensuring safety, and delivering compassionate care. Candidates must possess good interpersonal skills, a current UK driving licence, and a reasonable standard of education. Welsh language skills are desirable. This physically demanding position offers a rewarding opportunity for those looking to make a difference in patient care.

Qualifications

• No specific academic qualifications are required, but a reasonable standard of general education is expected.
• Current driving licence for Class B with a maximum of 3 endorsement points.
• Ability to speak Welsh is desirable.

Responsibilities

• Drive equipped NEPTS ambulance for non-critical patient journeys.
• Provide appropriate assistance and care to patients.
• Adhere to Trust Code of Conduct and Standards of Professional behaviour.

Skills

Customer care

Compassion

Interpersonal skills

Education

General education standard

Job description

Ambulance Care Assistant 1 - (Cardiff & Vale)

This is an exciting opportunity to become a member of the Welsh Ambulance Service Non-Emergency Patient Transport team delivering non-emergency patient transport at locations in the Cardiff & Vale health board area.

There are a number of vacancies in Cardiff East Station although you may be required to operate out of other stations as required.

We are looking for candidates that can deliver a high standard of professionalism and compassion when providing a transport service to meet the needs of patients and other service users. Although no formal qualifications are specified for this role, we would expect candidates to be able to demonstrate a reasonable standard of education and personal responsibility and have evidence of delivering excellent customer care. This can be a demanding job on occasion but the rewards in terms of satisfaction and personal achievement are without comparison.

Please be aware, this is a physically demanding role that involves some heavy lifting and handling in difficult and complex scenarios.

Shortlisted candidates will need to attend a theoretical and practical driving assessment and if successful will be invited to a formal interview.

Driving Assessments / Interviews: to be advised

Course start dates : 10th November (Matrix, Swansea) and 5th January (Pentwyn, Cardiff)

Main duties of the job

The post holder will be required to drive an equipped NEPTS ambulance or other vehicle as necessary, and carry out non-urgent and non-critical, planned patient journeys usually working with a colleague but sometimes working alone when dealing with patients who can walk unaided or with minimum assistance.

The post holder deals with a variety of patients and conditions, most of whom will require different levels of assistance, lifting or carrying to transfer to and from the Trust vehicle. The post holder transports patients safely between their place of residence and designated treatment centres and clinics, provides where necessary appropriate care and assistance which is within the post holder's level of training and competence, and adheres to the Trust Code of Conduct and Standards of Professional behaviour, Service Instructions and the Trust's Standing Procedures and Policies.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and/or Knowledge

• No specific academic qualifications are required, but a reasonable standard of general education is expected
• Sound geographical knowledge of area served and able to read a map,
• Moving and Handling techniques, and general awareness of risk, health and safety issues and responsibilities
• First Aid at Work certificate and successful recertification every 3 years
• Awareness of relevant Trust policies, procedures, working practices and behaviours
• Basic First Aid and Highway Code.

Experience

• Dealing successfully with people, often elderly or vulnerable, in a caring, sensitive and compassionate manner

Values

• Good interpersonal skills, able to deal with patients, often elderly or vulnerable, in a caring, sensitive and compassionate way
• Logical thinker, able to identify appropriate route and make decisions within Trust procedures.

Other

• Current driving licence for Class B with a maximum of 3 endorsement points, and no convictions for driving under the influence of alcohol or drugs

Aptitude and Abilities

• Able to work alone with minimum supervision or as a member of a team
• Good verbal and written skills able to convey information and complete all necessary documentation accurately and legibly
• Ability to speak Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.