Ambulance Care Assistant

ERS Medical; Redhill; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading patient transport organization is seeking a full-time Ambulance Care Assistant in Redhill. Responsibilities include transporting service users to medical appointments and providing assistance during their journeys. Ideal candidates will have a valid UK driving licence, strong communication skills, and the ability to work flexible shifts. The position offers various benefits and the chance to make a significant impact in the local community.

Benefits

Life assurance

Access to mental health consultations

Pension scheme

Uniform provided

Employee assistance programme

Qualifications

• Must hold a valid UK manual driving licence.
• Must be able to work flexible shifts.
• Effective communication skills in emotional situations required.
• Physical fitness for patient handling is necessary.
• Must complete an Enhanced DBS check.

Responsibilities

• Transport service users to and from medical appointments.
• Assist with lifting and securing patients in the ambulance.
• Communicate effectively with patients and their families.
• Handle ‘end of life’ service users with empathy.

Skills

Effective communication

Physical fitness for patient handling

Education

Valid UK manual driving licence

Job description

We have a fantastic opportunity for an Ambulance Care Assistant to serve your local community and join the Ambulance Service as part of our Ambulance crews based in Redhill

An Ambulance Care Assistant (ACA) is a hugely rewarding and fulfilling role. Each day, you’ll be helping someone in need, making their lives that little bit easier, and knowing that you make a difference to their day provides you with a real sense of achievement.

Your main responsibility will be transporting our service users to and from their medical appointments and between healthcare facilities.

This is a full-time role working 4 days out of 7 (10 hour shifts) with shifts scheduled between 05:30am and 00:30am. Shifts will be on a rota. Please only apply if you can work these hours

What benefits can you expect?

• Work 4 days out of 7
• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
• · Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities.
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter).

Other duties include:

• Assisting in the transportation of ‘end of life’ service users, ensuring a high level of empathy is present at all times.
• Building rapport by effectively communicating with patients and their relatives/friends.
• Responsible for lifting, securing and helping service users in and out of the Ambulance.
• Assist with the handing over of patients to appropriate staff on arrival at treatment centres/hospitals or to family/friends at their homes.

To be considered as an ACA, you will need to be:

• Hold a valid UK manual driving licence.
• Be able to work flexible shifts. Our operational hours are between 05:30am and 00:30am, Monday to Sunday so you will need to work various shifts within these hours (with notice)
  
• An effective communicator and experience of communicating with others in what can often be emotional circumstances.
• Be physically fit for patient handling and moving.
• Pass an Enhanced DBS check (company funded).
  

About Us:

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50+ depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.

EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.

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Created on 31/07/2025 by TN United Kingdom