Ambulance Care Assistant

AVS Newcastle ltd; Maidstone; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join AVS Newcastle Ltd as an Ambulance Care Assistant in Maidstone, where you'll provide essential transport services to patients. This casual role requires a full UK driving licence and FREC3 qualification. Enjoy a supportive team environment and a variety of employee benefits, including flexible working and professional development opportunities.

Benefits

36 days annual leave

Pension scheme with up to 6% contributions

Flexible working arrangements

Access to Blue Light Discount Card

Wellbeing support

Cycle2Work scheme

Season ticket loan for commuting

Qualifications

• Minimum 2 years holding a full UK driving licence.
• Qualified to FREC3.
• Strong customer service or patient caring skills.

Responsibilities

• Provide patient transport safely and comfortably.
• Assist patients with mobility needs.
• Work as part of a team to deliver compassionate care.

Skills

Customer service

Patient care

Problem solving

Education

A Level 3 Certificate in First Response Emergency Care (FREC3)

Job description

Ambulance Care Assistant - FREC3 Qualified

Location: Based at 1 Hermitage Court, Maidstone ME16 9NT Salary: £12.60 per hour

Hours: Zero Hours, As and When Required

Contract: Casual

Driving: Full UK Driving Licence required held for a minimum of 2 years, to drive a manual gearbox British Red Cross vehicle.

A Level 3 Certificate in First Response Emergency Care (FREC3) is essential. Additional training across to British Red Cross scope of practice will be provided prior to start details to be given at interview stage .

12 hour shifts working Monday to Friday.

We have an exciting opportunity, for enthusiastic, and caring individuals to join our team to support our Patient Transport and Clinical Service team on a casual basis.

A day in the life of an Ambulance Care Assistant:

• You will work as part of a team responsible for providing patient transport in a safe, comfortable, and sympathetic manner, observing road and driving conditions at all times. The role involves driving and assisting as part of a crew, patients with different requirements based on their mobility classification.
• You must be able to demonstrate a person centred approach to care.
• Need to have a positive can do attitude. You will be kind, caring and considerate in nature and work well as part of a diverse team.
• Your warm, caring nature and positive attitude will bring comfort to patients.
• You'll be sensitive when working with vulnerable people and have no trouble going the extra mile to make them feel comfortable, safe and cared for.
  
  

Your previous customer service experience, as well as understanding and awareness of the differing physical needs of our service users and a genuine interest in their well-being; will help people in your local community.

Our services are regulated by the Care Quality Commission (CQC) and we apply the same standards to our service delivery across the whole of the UK. Our fleet and equipment are comparable with those deployed by NHS services.

We're a close-knit team united by one goal - to make every moment matter to our services users when they need us most.

The role of Ambulance Care Assistant might be for you if you have:

• A full driving licence which allows you to operate a manual transmission vehicle (please note that, due to vehicle insurance policy requirements, applicants must have held their licence for a minimum of two full years).
• Qualified to FREC3, essential.
• You can bring your strong customer service or patient caring skills to the British Red Cross.
• Need to have a positive can do attitude. You will be kind, caring and considerate in nature and work well as part of a diverse team.
• Enjoy problem solving.
  
  

Workwear is provided for this role.

Interviews will be face to face including an element of driving assessment.

Closing date for applications is 9th July 2025.

In Return For Your Commitment And Expertise, You'll Get

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.
  
  

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Young Staff Network.

Together, we are the world's emergency responders

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