Amadeus Operations Executive

Recruitment Avenue; London; On-site; GBP 23,000; Full time

Job summary

An established industry player is seeking an Amadeus Operations Executive to enhance customer experiences by managing pre-departure processes. This role involves preparing and distributing airline manifests, ensuring data integrity, and providing vital support to sales and product teams. The ideal candidate will possess a passion for customer service, excellent communication skills, and proficiency in Amadeus. Join a dynamic team dedicated to creating memorable holiday experiences for clients, where your contributions will directly impact customer satisfaction and operational success.

Qualifications

• Experience with Amadeus is essential for this role.
• Strong customer service and communication skills are required.

Responsibilities

• Prepare and distribute accurate pre-departure airline manifests.
• Ensure clients receive timely pre-departure information.
• Assist in sourcing flights and transport for bespoke holidays.

Skills

Amadeus

Customer Service

Communication Skills

Microsoft Office Excel

Microsoft Office Word

Attention to Detail

Patience

Flexibility

Self-motivated

Job description

Job Title – Amadeus Operations Executive

Job Location – London

Salary – £23k

Our client is recruiting an experienced Amadeus operations executive to prepare, maintain and distribute accurate pre-departure airline manifests through the use of Amadeus. Another part of the role is to provide administrative support to the sales and product departments. You will need to deliver excellent levels of customer service both pre and post departure to holiday makers. You must be enthusiastic and passionate about creating the right holiday experience for customers.

Responsibilities:

• Assist in sourcing flights for bespoke holidays where required
• Ensure the integrity of accurate data is maintained by liaising with the sales team.
• Set inter-department deadlines and targets for data gathering as required
• Prepare and distribute manifests for airlines
• Update other departments on relevant operational updates as required
• Ensure customers receive accurate and timely pre-departure information
• Ensure clients are informed of any pre-departure changes to their holidays
• Prepare and distribute manifests for airline, transfer and resort logistics
• Assist in sourcing transport for bespoke holidays where required
• Update other departments on relevant operational updates as required

Key Skills/Experience Needed:

• Experience of Amadeus is essential
• Excellent customer service skills
• Have a great ability to communicate via email and verbal at various levels both internal and external
• Proficient with Microsoft Office Excel & Word
• Attention to detail
• Patience
• Flexibility
• Self-motivated