Alumni Relations Officer

Global Banking School; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Flexible benefits

Perks@Work discounts

Job summary

Global Banking School is seeking an Alumni Relations Officer in London to build and manage the alumni programme, maintain the alumni database, and coordinate communications with graduates and external stakeholders.

You will work closely with the Graduate Employment and Entrepreneurship Team to track outcomes and promote internship and volunteering opportunities, while driving engagement through events and online platforms.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Ability to manage projects and coordinate with multiple stakeholders.
• Experience in university administration or marketing duties is desirable.

Responsibilities

• Communicate with alumni and external stakeholders to maintain engagement.
• Develop and maintain the alumni database and communications channels.
• Plan and coordinate alumni events and networking activities, in-person and online.
• Collaborate with Marketing to produce alumni communications and materials.
• Support the Graduate Employment and Entrepreneurship Team in tracking graduates and opportunities.

Skills

Communication skills

Project management

Interpersonal skills

Stakeholder engagement

Team collaboration

Deadline-driven

IT proficiency

Degree-level qualification

Education

Degree level qualification

Job description

Department: Graduate Employment and Entrepreneurship

Location: Greenford, West London (On-site)

Type of Contract: Permanent

Working Pattern: Full Time - 40hrs Per Week

GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.

Our Vision:Changing lives through education.

What We Do:The Employability and Entrepreneurship Department at GBS is dedicated to preparing students for successful careers and business ventures. It offers tailored one-to-one guidance, a dynamic online Careers Hub via Handshake, and a structured Employability Award that builds critical job-seeking skills through Bronze to Platinum levels. Students gain practical experience in CV building, networking, and real job applications, including tools like ChatGPT.

The role:If you are passionate about careers guidance and want to enable the next generation of career professionals, your work will see you supporting students and graduates as they prepare for life beyond university. Your work will enable them to create actionable career plans, get high quality support and guidance, and help them to identify and develop their interview skills. It's a great opportunity for you to be part of helping to shape confident, capable, and informed future professionals.

This role is largely about communication and support. You will keep alumni connected to each other and GBS, to encourage and promote the professional development of alumni on an individual basis, including helping them to secure graduate level outcomes where necessary, and to keep the alumni community aware of the institutions’ developments, including work placement opportunities and achievements.

• The Alumni Relations Officer will develop and maintain the relationship between GBS and our growing number of alumni. Your key task is to build up our Alumni programme and to manage the relationship between GBS and its graduates, including informing them about the Graduate Outcome Survey. This will be done through communication with the alumni community by newsletters, events, on-line events, in-person events and other resources.
• You will work closely with the Graduate Employment and Entrepreneurship Team in tracking our graduates as they move into future employment and explore opportunities for our internship and volunteering programme.
• Where alumni have not secured graduate level progression, you will be signpost them to the Careers Consultants for support. You will work closely with the Marketing Department in creating and distributing communications for our alumni.
• You will also help build a community of external stakeholders to support our alumni, including local employers, public bodies and third sector organisations.

Please note, we are unable to offer sponsorship for this position.

Duties:

• To communicate withour alumniand external stakeholdercommunities.
• To populate andmaintaining the alumni database.
• To work with marketing distribute an alumni magazine/newsletter.
• To provide content for the alumni publication.
• To arrange networking events, reunions and other events, both in person and on-line, for alumni members and external stakeholders.
• To encourage engagement from alumniand external stakeholdersto support extra-curricular events,GBS development and promotion, and volunteering and placement opportunities.
• To promote the alumni community to current studentsand external stakeholders.
• To contribute to strategic planning for the direction of the alumni office.
• To helpmaintain the alumni website, Careers and Placement platform, and online community.
• To source discounts, benefits and services for alumni members and raising awareness of those.
• To communicate with local businessesand organisationsto arrange benefits packages for alumni members.
• To keep alumni informed about the Graduate Outcomes Survey and ensure that they feel prepared for it.
• Totrack the employment status of alumni and refer them to the Careersteam if they have not achieved graduate level outcomes in the period up to the Graduate Outcome Survey.
• To promote any notable alumni success stories.
• To undertake any other duties as mayreasonably berequired, including administrativeand evaluation duties appropriate to the role.

What Experience/Skills are required:

• Hold Further or Higher Education levelqualifications
• Achieved a minimum of GCSEs grade C or above in Math’s and English (or equivalent)
• Good project management skills are required in this role
• You will be expected to work to deadlines and prioritise workloads
• Demonstrate highly developed interpersonal and communication skills and the ability to influence, collaborate and interact effectively with a range of stakeholders.
• Understanding of and passion for both higher education and for working with a diverse student body, especially mature students from a widening participation background
• Flexibility with time and travel is required as you will occasionally be required to work outside of regular working pattern over weekends and evenings, and travel to our various campuses
• Good IT skills working on all Microsoft packages
• Qualified to degree level
• Professional qualifications in the areas of administration and marketing are desirable
• Experience of university administration or marketing duties
• Willing to work occasional weekends and evenings, and to go travel to our various campuses
• Experience of working with a customer relationship management (CRM) system

What We Offer

• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

GBS supported my development by enrolling me in an external Leadership and Management course, which equipped me with the tools to drive my team towards continued growth and success. Before joining GBS, I did not envision myself as a manager, but I have now found my passion in leadership. — Ebony Bates (Professional Services Employee)

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

About Us

GEDU Global Education is a dynamic and innovative group of education providers.

Across our institutions, programmes are designed to have a direct impact on the lives of our students, apprentices and trainees; to equip them with the skills, knowledge and experience necessary for success in their chosen field.

• Locations Norfolk House, Birmingham, B5 4EG, GB