Alumni Manager

Anglia Ruskin University; Chelmsford; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Generous holiday entitlement

Occupational pension schemes

Training and development opportunities

Travel to work scheme

Relocation package

Job summary

Anglia Ruskin University seeks an experienced Alumni Manager to lead alumni communications, events and engagement across a global community. You will manage a small team, translate strategic priorities into actionable plans and ensure high-quality delivery of services to alumni, students and partners.

The role includes overseeing the Honoraries programme, alumni data management and reporting, with a strong emphasis on CRM usage and stakeholder collaboration to enhance student outcomes and

Qualifications

• Educated to degree level or equivalent experience.
• Substantial experience in alumni relations, stakeholder engagement or communications.
• Experience leading staff, coordinating complex projects and delivering to deadlines.
• Confident working with CRM systems and data.
• Excellent communication and relationship-building abilities.

Responsibilities

• Oversee a diverse programme of alumni communications, events and engagement initiatives.
• Lead the University's Honoraries programme and alumni contact activity.
• Translate strategic priorities into operational plans and ensure quality delivery.
• Maintain CRM standards and use data for reporting and continuous improvement.
• Collaborate with colleagues and external stakeholders to maximise alumni impact.

Skills

Alumni relations

Stakeholder engagement

Communications

Project coordination

Team leadership

Education

Bachelor's degree or equivalent experience

Tools

CRM systems

Data reporting

Job description

About ARU:

ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).

ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.

Our alumni community is central to our mission—supporting students, shaping the future of the University and strengthening our impact in the places we serve.

About the Role:

We are seeking an experienced and enthusiastic Alumni Manager to join ARU on a fixed-term maternity cover contract. This is an exciting opportunity to develop the delivery of our alumni engagement programme, helping to build a connected, engaged and supportive global alumni community.

Managing a small team, you will oversee a diverse programme of alumni communications, events and engagement initiatives. You will be responsible for translating strategic priorities into effective operational plans, ensuring activity is delivered to a high standard and that alumni enjoy a positive experience of engaging with ARU. You will also lead the University's Honoraries programme and oversee alumni contact activity supporting the Graduate Outcomes Survey.

You will play a key role in maintaining high standards of CRM and data management, ensuring compliance with data protection requirements, and using insight and performance information to inform reporting and continuous improvement. Working closely with colleagues across the University and with external stakeholders, you will identify opportunities to strengthen alumni engagement and maximise the contribution alumni make to student success, institutional reputation and community impact.

The successful candidate will be educated to degree level or possess equivalent experience, with substantial experience in alumni relations, stakeholder engagement, communications, or a related field. You will have experience of managing staff, coordinating complex projects and delivering services to agreed deadlines and quality standards. Confident working with CRM systems and data, you will combine strong organisational skills with excellent judgement, attention to detail and a commitment to high-quality customer service.

You will be an excellent communicator with the ability to build productive relationships across a wide range of audiences, including alumni, students, senior colleagues and external partners. A collaborative and proactive approach, together with a genuine enthusiasm for the value and impact of alumni engagement, will be essential for success in this role. Experience of working within higher education alumni relations would be advantageous.

Informal enquiries can be made to Andrea Hilliard, Deputy Director of External Relations and Communications, at [e-mail]

Interviews are due to take place on Thursday 10 September.

Find out more about working with us and how we recruit.

We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.

We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on short listed candidates.

We value diversity at ARU and welcome applications from all sections of the community.

We have a responsibility to ensure that all employees are eligible to live and work in the UK and will conduct Right to Work checks in line with UKVI’s Right to Work policy and our own institutional policy. Furthermore, we must note:

• Applicants applying from outside the UK: At this time, ARU is unable to sponsor applicants applying from overseas for a Worker Route visa.
• Applicants already in the UK: ARU is unable to offer Worker Route visa sponsorship to applicants whose salary does not meet our minimum sponsorship threshold, which aligns with roles at Grade 6 and above.

Committed to being inclusive and open to discuss flexible working.

We reserve the right to close this vacancy once we have received sufficient applications.