Alumni Learning Programme Manager

London Business School; London; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A leading institution in higher education is looking for an Administrative Support member for a 12-month contract. This role involves coordinating alumni programmes, providing support services, and ensuring the efficiency of internal processes. You will collaborate across departments and are encouraged to maintain a balance between work and personal life through a hybrid working model. The position offers generous benefits and a commitment to inclusivity in the workplace.

Benefits

Generous annual leave of 27 days

Pension package with 14.5% employer contribution

Free onsite gym and swimming pool

Professional development opportunities

Qualifications

• Experience with student databases.
• Experience in a customer facing environment.
• Ability to prioritize and organize tasks effectively.

Responsibilities

• Provide high-quality administrative support to alumni programmes.
• Ensure accurate data management and financial records.
• Facilitate communications and relationships with stakeholders.

Skills

Good communication skills

Time management

Collaborative teamwork

Tools

Standard IT packages

Job description

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The Role

We are looking for someone who has the ability to coordinate and provide administrative support to the Alumni Electives programme and the Alumni Discovery Circles Programme. You will be responsible for supporting the promotion of electives to the LBS alumni community, registration, enrolment, and communications to registrants/attendees.

The role will also require t internal collaboration across multiple departments in order to successfully set up alumni in each programme and deliver a high quality experience to participants.

This role is a 12 month fixed term contract, looking for a candidate to start from August

Main Responsibilities;

• High-quality support service provided to all stakeholders.
• Production of high-quality materials.
• Timely response to and resolution of enquiries, requests and issues.
• Accuracy and integrity of data in business systems.
• Development of relationships within and outside the team, and positive feedback from colleagues, particularly programme leads in Degree Education and Advancement and alumni.
• Compliance with processes, procedures and standards.
• Accuracy of financial records.
• Contributions to process reviews and operational improvements.

Who We Are Looking For

• Good communication skills and the ability to address a variety of stakeholders.
• Sound working knowledge of standard IT packages, systems and/or databases.
• Proactive approach to relationship development with colleagues.
• Good time management skills with the ability to organise and prioritise.
• Good team working skills and the ability to work collaboratively.
• Ability to interpret and apply guidelines to a specific activity.
• Experience with student databases.
• Experience in standard financial management processes.
• Experience of working in a customer facing environment

Benefits you can enjoy

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.

For this role specifically, you will be expected to be on campus 2 days per week.

We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work

Our commitment to driving inclusion and belonging

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying.

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Closing date: 7th July 2025

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Administrative

• Industries

  Higher Education

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