Allocation Planner - Global Luxury Fashion House

ZipRecruiter; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global luxury fashion house is seeking an Allocation & Shipping Planner in London. This key role in the Customer Service team requires at least 3 years of experience in allocation or shipping planning within the luxury sector. Fluency in English and Italian is required, alongside strong attention to detail. The position starts fully in the office before moving to a hybrid model. Competitive salary and a chance to work with a prestigious brand.

Qualifications

• At least 3 years of experience in allocation, shipping planning, or customer service within the fashion or luxury sector.
• Fluency in English and Italian (spoken and written).
• Confident using Excel and experienced with systems such as AS400 or SAP.
• Demonstrate strong attention to detail, communication, and problem-solving skills.
• Comfortable managing multiple priorities in a fast-paced environment.
• Proactive, organised, and a strong team player.

Responsibilities

• Manage the allocation and distribution of product using internal systems.
• Plan shipments from the central warehouse to global regions and wholesale partners.
• Monitor incoming orders for accuracy and resolve issues proactively.
• Coordinate shipments for product launches and special projects.
• Align delivery targets with business needs.
• Provide clear and compliant picking lists to warehouse teams.
• Act as the main point of contact between Customer Service and Warehouse operations.
• Support system and technical tools for order and inventory management.
• Collaborate with teams to ensure capacity aligns with shipment volumes.

Skills

Fluent in English

Fluent in Italian

Strong attention to detail

Problem-solving skills

Strong communication skills

Ability to manage multiple priorities

Tools

Excel

AS400

SAP

Job description

Job Description

Mode Search is exclusively partnered with a global luxury fashion house in the search for an Allocation & Shipping Planner to be based out of their London offices.

This is a rare opportunity to join a prestigious fashion brand renowned for its bold aesthetic, expert tailoring, and a reputation for pushing creative boundaries. With a deep-rooted heritage and a strong London presence, this house blends traditional craftsmanship with modern innovation, commanding global attention across ready-to-wear, accessories, and show collections.

This role will be based five days per week in the office for the first month. Following this, the position will move to a hybrid model with one day per week working from home.

As Allocation & Shipping Planner, you will be a key part of the Customer Service team, responsible for the effective allocation and timely distribution of product across global channels. You’ll work closely with supply chain, warehouse, and regional teams to ensure smooth operations and alignment with commercial priorities.

Key responsibilities include:

• Managing the allocation and distribution of product using internal systems
• Planning shipments from the central warehouse to global regions and wholesale partners
• Monitoring incoming orders for accuracy and proactively resolving issues
• Coordinating shipments for product launches and special projects
• Working with brand supply chain teams to align delivery targets with business needs
• Providing clear and compliant picking lists to warehouse teams
• Acting as the main point of contact between Customer Service and Warehouse operations
• Supporting system and technical tools for order and inventory management
• Collaborating with planning and warehouse teams to ensure capacity aligns with shipment volumes

The successful candidate will:

• Have at least 3 years of experience in allocation, shipping planning, or customer service within the fashion or luxury sector
• Be fluent in both English and Italian (spoken and written)
• Be confident using Excel and ideally experienced with systems such as AS400 or SAP
• Demonstrate strong attention to detail, communication, and problem-solving skills
• Be comfortable managing multiple priorities in a fast-paced environment
• Be proactive, organised, and a strong team player

Please note that due to the high number of applications we are currently receiving, we are unfortunately not able to provide individual feedback to every candidate at this stage of the process.

If your application is successful, you will be contacted by us in due course.

You can also email your resume directly to us at [e-mail] if you would like to apply.