ALLOCATION ASSISTANT (Summer) [04/08/2025 - 12/09/2025]

Cardiff Union Services Ltd; Cardiff; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated individual to provide exceptional customer service to students. This role involves handling inquiries via email and phone, assisting with University Open Days, and participating in customer care initiatives. The position offers a blend of remote work and onsite training, ensuring flexibility while maintaining a strong connection with the student community. Ideal candidates will possess excellent communication skills and a proactive attitude towards customer service. Join this dynamic team and make a difference in the student experience!

Benefits

Laptop provided

Headset provided

Flexible working hours

Remote working options

Qualifications

• Experience in handling customer inquiries via email and phone.
• Ability to work independently with minimal supervision.

Responsibilities

• Provide efficient service to student customers via email and phone.
• Assist with University Open Days and promote the university.

Skills

Customer Service Experience

Verbal Communication

Written Communication

Computer Proficiency

Email and Internet Usage

Tools

Computer System

Job description

• Provide an efficient and effective service to student customers.

Main Duties

• To deal with student/customer enquiries via email in a professional and timely manner.
• To deal with student/customer enquiries via telephone in a professional and timely manner.
• To use computer system to deal with student/customer queries.
• To assist with University Open Days, taking part in question and answer sessions and promoting Cardiff University.
• To actively participate in the Customer Care initiatives.
• To abide by university policies on Health and Safety.
• To ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures and codes as appropriate.
• You may be asked to perform other duties occasionally which are not included above, but which will be consistent with the role.

PLEASE NOTE: Interviews will be conducted during the week commencing 19 May 2025. Please ensure you can be available to attend interview during this time.

The role is Monday to Friday 9am to 5pm with some additional evening/weekend work around A Level results day. There will be a small amount of on-site training which will be held at the CSL (no more than 2-4 days), the rest will be remote working. You must be based in the UK whilst working remotely on this role.

Laptop & headset will be provided - you must have a reliable internet connection.

Please confirm you have read the above note in your application and will be available for the interview/training required.

Person Specification

• Experience in dealing with customer enquiries
• Experience using email and internet
• Ability to use a computer system to access/update information
• Ability to work efficiently with minimum supervision
• Good verbal and written communication skills
• Experience of drafting written correspondence