Allocation Administrator | Norfolk Community Health and Care NHS Trust

www.findapprenticeship.service.gov.uk - Jobboard; Norwich; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare organization in Norwich seeks an Allocation Administrator to ensure efficient patient care as part of the Community Nursing Teams. This role involves managing appointment allocations, supporting nursing staff, and ensuring adherence to care plans. Ideal candidates will be organized, compassionate, and possess strong communication skills. Opportunities for training and progression are available within the NHS framework.

Benefits

Supportive working environment

Access to NHS benefits

Training and development opportunities

Qualifications

• Strong communication skills, both verbal and written.
• Ability to work in a healthcare or administrative setting.
• Commitment to delivering excellent patient care.

Responsibilities

• Allocate patient appointments for Community Nursing Teams.
• Ensure timely and effective patient care.
• Support team members in the allocation process.

Skills

Organised and detail-oriented

Strong IT and data entry skills

Confident communicator

Compassionate and professional

Experienced in a healthcare setting

Job description

Are you organised, people-focused, and ready to be part of a vital NHS service? We're looking for a dedicated Allocation Administrator to work within our Community Nursing and Phlebotomy Teams, ensuring patients receive timely and efficient care.
About the Role:

As an Allocator, you’ll work under the guidance of a Senior Qualified Nurse, providing crucial administrative support to frontline NHS staff. Your role will directly contribute to patient safety, service efficiency, and the quality of care we provide in the community.
About You:

We’re looking for someone who is:
• Organised and detail-oriented, with strong IT and data entry skills
• A confident communicator, both over the phone and in writing
• Compassionate and professional, with a commitment to delivering excellent patient care
• Experienced in a healthcare or administrative setting (desirable, but not essential)
What We Offer:
• A supportive, inclusive working environment as part of the NHS family
• Full training and induction to help you thrive in your role
• Opportunities for development and career progression through the NHS
• Access to NHS benefits including pension scheme, generous annual leave, and staff wellbeing initiatives

This is more than just a desk job – it’s your chance to be part of a team that makes a real difference in people’s lives, every single day.

To undertake a safe and efficient allocation service in the hub. To allocate patient appointments for the Community Nursing Teams and or Phlebotomy following the set processes, onto the live ledgers, whilst utilising relevant data to include geography, skill mix and staffing levels. Scrutiny of appointment details against care plans that require performing will be undertaken to ensure a correct match and therefore preventing unnecessary visits.



Find out more about working for our organisation here:

https://heyzine.com/flip-book/2565ae62eb.html



Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.

To demonstrate good customer care and communication skills when communicating with the public and health/social care professionals.

To recognise the diverse needs and individuality of service users and demonstrate the ability to act with tact and diplomacy.

To demonstrate knowledge of available automated facilities for receiving referrals, finding and checking patient information and storage of information in accordance with policies and procedures.

To support and contact members of the intermediate care teams to ensure urgent referrals are dealt with within the appropriate response time by managing own time effectively and integrating this with the workings of the team

To be aware of the Trust and departmental lone worker policy and ensure it is implemented appropriately.

To receive and record messages for members of the teams.

To be an active team member with shared responsibility for general housekeeping by prioritising your workload, identify and explore your own contribution to team working and contributing to the induction process of new members of staff.

To recognise any problems regarding the service, including any issues relating to quality and passing this and any constructive ideas on improvements to the service to the appropriate person.

To be committed to working within a changing environment, responding positively to new demands and changes, and willing to be flexible to the changing needs of the service.

To be an active member of the training programme by the attendance at and participation in staff meetings, training sessions and external courses.

To participate in the staff appraisal scheme as an appraisee, maintaining a dynamic personal development programme (PDP)

To demonstrate an awareness of clinical governance and risk management and apply to work situation.

The hub is open all year round including bank holidays between the hours of 08.00am and 6.30pm. There may be a requirement to work some weekends and bank holidays although this is not a current requirement.


This advert closes on Wednesday 20 Aug 2025