ALEXANDER MCQUEEN Client Advisor (Harrods)

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Client Advisor to elevate the luxury shopping experience. This role involves building exclusive client relationships, exceeding sales targets, and showcasing a deep knowledge of fashion trends and luxury products. The ideal candidate will thrive in a dynamic environment, utilizing digital tools to enhance client engagement. Join a team dedicated to excellence and become a key player in transforming every client visit into a memorable experience. If you have a flair for fashion and a client-centric approach, this is the perfect opportunity for you.

Qualifications

• Proven experience in fashion retail or customer service.
• Strong selling skills and ability to exceed KPIs.
• Ability to use digital retail tools and CRM.

Responsibilities

• Provide exceptional client experience and promote brand loyalty.
• Drive sales performance and exceed individual financial targets.
• Maintain shopfloor standards and compliance with company policies.

Skills

Customer Service

Sales Skills

Communication Skills

Client Relationship Management

Fashion Knowledge

Team Collaboration

Digital Retail Tools

Tools

CRM Software

Job description

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ALEXANDER MCQUEEN Client Advisor (Harrods), London

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Client:

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

bff5f2933626

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Description

The Alexander McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI’s set through personalised client experience and cross selling of products, the Client Advisor will take full ownership of the exclusive relationships of the AMQ clientele.

Key Accountabilities

Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage

Proactively seize all cross-selling opportunities, utilizing all product categories available in the store

Recruit, Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty

Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives

Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products

Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store

Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.

Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.

Maintain shopfloor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company

Follow Company grooming, accordingly with AMQ standards and policies

Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed

Key Requirements

You will be able to demonstrate the desired Alexander McQueen behaviours

Proven experience in a similar role within fashion retail companies or customer service-related field

Proven ability to drive and exceed individual and store KPIs

Possesses genuine interest in fashion and follows industry trends/news

Team-player mentality

Strong verbal and written communication skills

Strong selling skills and ability to overcome objections

Client centric approach and an entrepreneurial spirit

Ability to work in a fast moving and dynamic environment

Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc

Ability to use digital retail tools and CRM

Ability to be mobile for extended periods of time