Alert:24 Crisis Support Team Leader

WTW; Reading; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading crisis management firm is seeking a Crisis Support Team Leader in Reading to manage a team of Security Risk Analysts. This role involves overseeing crisis support operations, ensuring effective incident response, and developing team capabilities. The ideal candidate should excel in team management and crisis management, demonstrating strong communication skills with clients and internal stakeholders.

Responsibilities

• Manage a team under high-pressure situations.
• Ensure seamless incident response services.
• Develop pre-incident support services.

Skills

Team management

Crisis management

Risk analysis

Client communication

Job description

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Alert:24 Crisis Support Team Leader, Reading

Client: WTW

Location: Reading, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: b81d23011e5a

Job Views: 5

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

Summary: The Crisis Support Team Leader (GB) plays a pivotal role within the Alert:24 team, part of the Crisis Management Division in WTW. This position leads the GB Operations Centre, managing a team of Security Risk Analysts to deliver high-quality crisis support and intelligence services. Key functions include:

• Managing the GB Operations Centre and overseeing support to clients during security incidents or crises (such as kidnap for ransom, active assailant, and political evacuation) to help them resolve and recover from the event.
• Leading a team of Security Risk Analysts (SRA) providing risk insights and crisis support.
• Maintaining processes and managing information related to crisis support, ensuring procedures are effective and followed.

WTW's Alert:24 is an in-house security risk and crisis management practice, with a 24-hour operations centre across the UK, US, and Australia, assisting clients in mitigating security risks and supporting them during incidents.

The Role:

As team leader, you will work closely with global colleagues to ensure quality and continuity of service, reporting to the Global Head of Crisis Support. The team also supports clients with analysis, alerting, and report writing using various sources and risk platforms, in collaboration with the Head of Intelligence.

Key Responsibilities

People Management and Leadership

• Manage a small team working under tight deadlines in high-pressure situations.
• Coordinate shift/rota schedules for team coverage.
• Develop and retain team members, supporting their professional growth and well-being.
• Build an inclusive team culture that values diversity and promotes respect.

Service Delivery

• Ensure seamless incident response services from the GB operations centre.
• Communicate with clients and internal stakeholders during incidents.
• Follow up post-incident to support recovery and improve processes.
• Develop pre-incident support services like location monitoring and journey management.
• Enable team members to deliver crisis support and intelligence functions effectively.
• Coordinate with the Head of Intelligence for integrated service delivery.
• Vet third-party providers and develop client security and travel risk management services.
• Contribute to content and intelligence product development.
• Gather client feedback to improve services continually.

Business Improvement and Strategic Input

• Maintain high-quality processes, procedures, and team capabilities.
• Ensure adherence to standards and perform quality assurance.
• Support business development initiatives.
• Coordinate team training and skill development.
• Manage data and analyze trends to optimize team resources.
• Contribute to strategic development of crisis support and intelligence services.