Alarm Recieving Centre Manager

Jersey Electricity Plc; Glasgow; On-site; GBP 56,000; Full time

Job summary

A leading energy company is seeking an Alarm Receiving Centre (ARC) Manager to oversee operations in Glasgow. The role focuses on managing security operations, collaborating with various departments, and ensuring compliance with regulations. Ideal candidates will have strong leadership and analytical skills, along with a background in security management. This position offers a competitive salary of up to £56,000 and excellent benefits.

Benefits

36 days annual leave

Pension scheme with company contribution

Health benefits include Dental and Private Medical Insurance

Cycle to Work scheme

Discounts on shopping, leisure, and travel

Qualifications

• Experience as first responder for critical incidents is essential.
• In-depth knowledge of Access control and CCTV.
• Proven experience in Information Security management.

Responsibilities

• Supervise and mentor team of around 10.
• Ensure compliance with GDPR and data privacy.
• Coordinate with business areas on access management.

Skills

Leadership

Incident Management

Analytical Thinking

Communication

Relationship Management

Education

Tertiary level of education

Job description

Alarm Receiving Centre (ARC) Manager

ScottishPower HQ, Glasgow

Permanent, site-based role

Salary up to £56,000 + excellent benefits

Closing date: 30th of July 2025

Help us create a better future, quicker

The Alarm Receiving Centre (ARC) Manager will manage ScottishPower s Alarm Receiving Centre, (ARC), operation, and the sub-contract operators who resource it, to ensure optimal coverage of the UK estate in relation to an efficient and effective Physical Security environment including access control, alarm monitoring and response, CCTV management, remote concierge and new system deployment.

The ARC Manager will report directly to the Security Operations Manager and in close collaboration with ScottishPower's security guarding contractor to ensure the efficient and harmonious running of the team, and to manage the interaction with other departments & external response partners to support business needs.

What you'll be doing

• Supervise, mentor and support, including training and development, of around 10 in-direct reports.
• Define, documents and maintains ARC policies, process and standards ensuring compliance with GDPR and data privacy principles.
• Partner and coordinate with Business areas and Corporate Teams to optimize access management, Alarm Response and CCTV management.
• Support the delivery of effective Access Control systems and integrated technology
• Align business practices to industry best practices
• Actively takes part on all projects having security impacts
• Understand legal requirements and keep abreast of best practices and new trends
• Liaise with regulatory bodies
• Participate in the Corporate Security Risk Management Process
• Support external agencies interface and information sharing forums
• Perform other security related duties as required within the scope of the Corporate Security team.

What you'll bring

Skills:

• Strong leadership and management skills
• Experience as first responder for critical and incident management
• Tactical orientation with capability to support strategic thought
• Ability to work autonomously with escalation when required
• Ability to research and interpret regulatory compliance requirements and apply to industry/business model
• Strong documentation and communication skills.
• Ability to build effective relationships for key stakeholders
• Solid understanding of Integrated Physical Security Technologies and Applications
• Ability to interact at all levels of the organization.
• Highly developed pattern recognition.
• Able to work in matrix environment working as part of a team comprising Security, Businesses and other actors.
• Strong analytics and investigatory ability

Experience/Training:

• Tertiary level of education
• In-depth technical knowledge of all aspects on Access control, Intruder Detection and CCTV surveillance, best practise.
• Working knowledge of risk management, mitigation and remediation
• Proven experience in the management of Information Security and Privacy
• Prior team management experience.
• Extensive working knowledge of security and privacy industry regulations, standards of best practice, and applicable guidance.
• Experience in working with Police Agencies or Emergency services control or communications areas.

Minimum Criteria

• Excellent interpersonal and relationship management skills
• Highly developed team management skills
• Excellent presentation and communication skills
• Attention to detail
• Security cleared or ability to obtain
• Working knowledge of Governance and Risk Management
• Working knowledge of the regulatory environment.
• Proven track record in a relevant discipline

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

• 36 days annual leave
• Holiday Purchase - perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers - save more and spread the cost of your technology purchases
• Electric Vehicle Schemes - to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we're at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers scottishpower.com .