Alarm and CCTV Technical Support Specialist

Banham Security; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Banham Security, a leader in security solutions, is seeking an Alarm and CCTV Technical Support Specialist. This role involves enhancing customer support through technical troubleshooting and collaboration across departments. A competitive salary and various benefits, including medical insurance and training opportunities, are offered.

Benefits

Confidential Employee Assistance Program

Personal Accident Insurance

Subsidized private medical insurance

Annual season ticket loans

Cycle to work and tech schemes

Training and development opportunities

Discount on Banham products

Recognition rewards and prizes

Referral bonus scheme

Enhanced sick pay related to COVID-19

Participation in charity events

Qualifications

• Product knowledge of Pyronix, HikVision, Comelit, Paxton.
• Familiarity with alarm, CCTV, fire, access control systems.
• Experience in customer interaction and technical queries.

Responsibilities

• Liaise with customers to resolve technical queries.
• Coordinate with departments to organize engineer visits.
• Collaborate on product testing and implementation.

Skills

Technical support

Customer service

Problem solving

Organizational skills

Communication

Job description

Social network you want to login/join with:

Alarm and CCTV Technical Support Specialist, London

Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Reference:

cd8029d93fde

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

Are you currently a Security & Fire Engineer looking for a new challenge? Do you enjoy helping and resolving Alarm and CCTV technical issues and are always looking for ways to improve a service or process? Are you customer-oriented and driven to deliver an exceptional customer experience?

Banham is a leading provider of cutting-edge security solutions, specializing in alarm and CCTV systems. Our commitment to security excellence and customer satisfaction has positioned us as an industry leader. We are currently seeking a skilled and dedicated Alarm and CCTV Technical Support Specialist and Continuous Improvement Lead to join our team and provide exceptional technical support to our customers.

Who are we?

Banham is a family-owned, family-run business that has been providing security solutions since 1926. We operate throughout Southeast England, offering comprehensive services on all aspects of physical and electronic security. Our most valuable asset is our people. Our dedicated employees embody our core values: Family, Pride, Trust, Leadership, and Making a Difference. Many employees who started as trainees now lead key departments, reflecting our supportive and long-term employment environment.

What can you bring to Banham?

Your product knowledge of: Pyronix, HikVision, Comelit, Paxton, BPT, EMS, HyFire, and a general understanding of Alarms, CCTV, Fire, Access control, and Entry systems will enable you to:

• Liaise with customers and answer their technical queries via telephone and email, providing advice on burglar alarms, fire alarms, CCTV, access control, and door entry systems.
• Coordinate with Service, Maintenance, and Installation departments to organize engineer visits for onsite assistance.
• Collaborate with the Product Validation Manager on new and upgraded product/service testing and implementation.
• Provide technical support and guidance to all Banham group engineers.

In addition, you will bring:

• Good organizational and time management skills.
• Proficiency with multiple IT and administrative systems.
• Effective communication skills across all levels, from management to operational staff and engineers.
• A proactive approach to working with the product team and external suppliers to identify root causes of issues.
• Collaboration with the Technology team to introduce innovative technologies and reduce call volume and support time.
• Support to other departments with technical product queries.
• Ability to report trends and escalate issues to management.
• Experience in reviewing and updating operational manuals.

What will you get in return?

You will receive a competitive salary of up to £40K per annum (dependent on experience) along with benefits such as:

• 24/7 confidential Employee Assistance Program (EAP) available to you and your family.
• Personal Accident Insurance covering work and non-work incidents.
• Subsidized private medical insurance after 12 months.
• Annual season ticket and interest-free loans.
• Cycle to work and tech schemes.
• Training and development opportunities, including day releases for studies.
• Company equipment tailored to your role.
• Up to 50% discount on Banham products.
• Recognition rewards and prizes.
• Referral bonus scheme earning up to £500 per successful hire.
• Enhanced sick pay, especially related to COVID-19.
• Participation in charity events supporting The Royal Marsden Cancer Charity, raising over £13 million since 2010.