ALAÏA Deputy Boutique Manager - New Bond Street

Richemont; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player in luxury retail seeks a dynamic Boutique Manager to lead a passionate team in delivering exceptional client experiences. This role involves driving sales targets, managing boutique operations, and fostering a culture of excellence and teamwork. The ideal candidate will possess a strong background in luxury retail management, exceptional interpersonal skills, and a commitment to client-centric service. Join a prestigious fashion maison where your contributions will shape the future of luxury shopping and elevate the brand's presence in the market. If you're ready to make a significant impact in a vibrant environment, this opportunity is for you.

Qualifications

• Proven boutique management experience, especially in luxury retail.
• Strong leadership skills and ability to motivate teams.

Responsibilities

• Co-monitor sales targets and provide monthly reporting.
• Support team management and optimize boutique performance.

Skills

Boutique Management

People Leadership

Communication Skills

Customer Service

Business Acumen

Team Development

Problem Solving

Clienteling

Education

Experience in Luxury Retail

Tools

Clienteling App

Job description

London, LND, GB

Permanent

Since 1964, Alaïa is a Parisian Fashion Maison, with a Couture soul and a timeless sense of beauty.
Azzedine Alaïa, a legendary master of cut, changed the look of fashion in the 80’s with his sculptural silhouettes. Today, the Belgian Creative Director Pieter Mulier, perpetuates his quest of perfection and modernity, sharing the same technical skills and passion for arts. Shape driven creations and iconic knits are sculpted on the body, crafting unique interpretations of the free beauty of women.

HOW WILL YOU MAKE AN IMPACT?

• Co-monitor the achievement of sales targets and KPI's for the boutique
• Work with the Boutique Director on quarterly action plan to deliver expected growth and reach targets
• Provide monthly and adhoc reporting (sales, traffic, KPls, follow up, missed sales, stock issues, CS, discount...) and propose corrective actions.
• Support the effective running of the boutique

Team management and people development:

• Support the Boutique Director in the management of the team to optimize personal and boutique performance and profitability
• Communicate and motivate the team around the strategy and vision of the Maison and their collective and individual contributions
• Support the Boutique Director in conducting team meetings, ensuring that staff is aware of the targets and clients experience best practices
• Support the Boutique Director with the annual performance management process to provide feedback
• Delegate operations activities and establish clear responsibilities within the team
• Assist the Boutique Director to provide trainings to the team and support the coaching to drive success
• Create a business-oriented approach and positive mindset in the boutique through team builder and supportive environment
• Champion clienteling behaviors and ways of working among the team to drive a client centric business: proactive outreach with existing clients and prospects, head to toe styling, working by appointment
• Elevate client experience in store and out of store ensuring brand guidelines are met
• Define with HQ & Boutique Director the objectives in terms of client retention, recruitment and reactivation to achieve sales target
• Leverage all clienteling tools to achieve the results: clienteling app, client development plans, local experiences.
• Report on ROI following clienteling and CRM actions implemented in store, providing insight to unlock specific opportunities by store and client segment
• Work with retail network on strategy and execution of customer plans to reach top client growth objectives
• Research and negotiate local opportunities to partner with personal shoppers / stylists, and other targeted and qualitative groups to acquire luxury audience

Boutique operations and administration:

• Responsible for all group, Maison and boutique policies, procedures and guidelines to be applied in-store
• Monitor visual merchandising and displays to maintain brand image and boutique presentation
• Ensure compliance with sales, financial and security procedures as outlined by the Maison
• Supervise the boutique back office and administration, incl invoices, plannings, payroll, commissions etc.
• Monitor the quality of the client database per sales associate and that daily traffic is counted correctly daily
• Ensure the boutique is properly maintained (light, furniture etc) and take corrective actions in accordance with the Brand standards & guidelines

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Previous boutique management experience, especially in the field of luxury retail
• Strong people leadership skills and business acumen
• Excellent interpersonal, communication and organizational skills
• Ability to motivate and develop team as per ALAÏA’s values
• Ability to show innovation and initiative, be proactive and pre-empt boutique and team issues
• Excellent presentation and brand ambassador for ALAÏA
• Ability to handle multiple demands and competing priorities
• Strong customer service approach and ability to drive CRM initiatives
• Fluent English (written and oral), Foreign languages a plus

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity
• We foster empathy, curiosity, courage, humility, and integrity
• We care for the world we live in

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team