ALAÏA Deputy Boutique Manager - New Bond Street

Alaïa; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading luxury brand is seeking a Boutique Manager to drive performance and client engagement in their London location. The successful candidate will lead a dynamic team, ensure sales targets are met, and champion customer service excellence. This role demands a strong leader with experience in luxury retail, keen organizational skills, and the ability to motivate and develop a team. Join a company that values diversity and fosters a nurturing environment for personal and professional growth.

Benefits

Supportive and inclusive work environment

Opportunities for personal growth and development

Qualifications

• Previous boutique management experience, especially in luxury retail.
• Ability to motivate and develop the team in line with values.
• Strong customer service skills and CRM initiative experience.

Responsibilities

• Manage sales targets and KPIs for the boutique.
• Support team development and maintain a positive environment.
• Implement clienteling strategies to enhance customer experience.

Skills

Leadership

Communication

Customer Service

Organizational Skills

Education

Experience in luxury retail management

Job description

How will you make an impact?

Boutique performance and sales achievement:

• Co-monitor the achievement of sales targets and KPIs for the boutique.
• Work with the Boutique Director on quarterly action plans to deliver expected growth and reach targets.
• Provide monthly and ad hoc reports (sales, traffic, KPIs, follow-up, missed sales, stock issues, customer service, discounts) and propose corrective actions.
• Support the effective running of the boutique.

Team management and people development:

• Support the Boutique Director in managing the team to optimize personal and boutique performance and profitability.
• Communicate and motivate the team around the strategy and vision of the Maison and their individual contributions.
• Assist in conducting team meetings, ensuring staff are aware of targets and client experience best practices.
• Support the Boutique Director in the annual performance management process.
• Delegate operational activities and establish responsibilities within the team.
• Assist in providing training and coaching to drive success.
• Create a positive, business-oriented environment in the boutique.

Client development:

• Champion clienteling behaviors to drive a client-centric business: outreach, styling, appointments.
• Enhance client experience in-store and out, ensuring brand guidelines are met.
• Define objectives with HQ & Boutique Director for client retention, recruitment, and reactivation.
• Leverage all clienteling tools and report on ROI to identify opportunities.
• Collaborate with the retail network on customer strategies.
• Research and negotiate local partnership opportunities.

Boutique operations and administration:

• Ensure compliance with policies, procedures, and guidelines.
• Monitor visual merchandising and boutique presentation.
• Ensure adherence to sales, financial, and security procedures.
• Supervise back-office operations, including invoices, planning, payroll, commissions.
• Maintain the quality of the client database and traffic counting.
• Ensure boutique maintenance aligns with brand standards.

How will you experience success with us?

• Previous boutique management experience, especially in luxury retail.
• Strong leadership and business acumen.
• Excellent interpersonal, communication, and organizational skills.
• Ability to motivate and develop the team in line with values.
• Innovative, proactive, and able to pre-empt issues.
• Excellent presentation and brand ambassador qualities.
• Ability to handle multiple priorities.
• Strong customer service skills and CRM initiative experience.
• Fluent in English; additional languages are a plus.

What makes our group different?

We value diversity in arts, cultures, and skills, fostering untapped potential. We cherish freedom, loyalty, and solidarity, and promote empathy, curiosity, courage, humility, and integrity. We care for our world.

• We value diversity and inclusion.
• We foster a supportive and innovative environment.

Your journey with us:

Our recruitment process includes:

• Initial screening with Richemont Talent Team.
• Interview with the Hiring Manager.
• Interview with the HR Manager.