Aladdin Client Experience - Client Success Specialist, Vice President

ENGINEERINGUK; City of Edinburgh; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Client Success Specialist to join their dynamic team. In this role, you will leverage your analytical skills and basic programming knowledge to deliver exceptional service to clients using the Aladdin platform. You will tackle complex challenges in the financial services sector, collaborating with a global team to provide innovative solutions. This position offers a hybrid work model, allowing flexibility while fostering collaboration. If you are passionate about problem-solving and client satisfaction, this opportunity is perfect for you.

Benefits

Retirement tools

Education reimbursement

Health and well-being resources

Family support

Flexible Time Off (FTO)

Qualifications

• Experience in financial services with a strong analytical approach.
• Basic coding skills and effective communication are essential.

Responsibilities

• Engage with clients to solve problems and enhance their experience with Aladdin.
• Use SQL and UNIX to improve Aladdin and assist clients.

Skills

Analytical approach

Basic or intermediate coding and programming skills

Verbal and written communication

Critical thinking

Multitasking and time management

Tools

SQL

UNIX

Job description

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Aladdin Client Experience - Client Success Specialist, Vice President

View more categories View less categories Sector Banking and Financial Services Role Specialist Contract Type Permanent Hours Full Time

About this role

Job Description

Aladdin Client Experience - Client Success Specialist

Required Experience:

Experience in financial services, with the following capabilities:

• Analytical approach
• Basic or intermediate coding and programming skills
• Verbal and written communication
• Critical thinking
• Multitasking and time management

Purpose and Scope:

Every day, Client Success Specialists tackle complex problems in FinTech. We utilize our understanding of Aladdin, our clients' businesses, and the investment management process to provide world-class service to our global client base. Our team members come from diverse backgrounds and share a passion for solving tough problems and ensuring client satisfaction.

Our team is known for industry expertise and a strong work ethic. As a global team of over 170 members, we:

• Deliver exceptional client service
• Solve difficult problems with innovative solutions
• Collaborate effectively
• Continuously learn and adapt
• Foster an innovative team environment

Key Responsibilities:

• Provide hands-on service to empower clients on Aladdin: Engage daily with industry practitioners at investment institutions, solving meaningful problems and developing technical and relationship skills.

• Use technology to solve problems: Learn and apply skills like SQL and UNIX to improve Aladdin and assist clients.

• Educate users and relay feedback: Proactively engage with clients to prevent issues and improve the product based on user insights.

• Work on a global team with a local presence: Support markets worldwide while collaborating with international teams.

Our benefits

We offer a range of benefits including retirement tools, education reimbursement, health and well-being resources, family support, and Flexible Time Off (FTO).

Our hybrid work model

Employees work at least 4 days in the office and can work from home 1 day per week, with some roles requiring more in-office time. This model supports collaboration and learning.

About BlackRock

Our mission is to help people achieve financial well-being through investments that support their goals and the global economy. We foster an inclusive environment where employees can thrive.

For more information, visit our website and social media channels.

BlackRock is an Equal Opportunity Employer, evaluating applicants without regard to protected characteristics.