AJO Journey Manager (EMEA)

iCiDIGITAL, Inc.; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Benefits package including medical,  

Job summary

Blue Acorn iCi is seeking an Adobe Journey Optimizer (AJO) expert to design, orchestrate, and optimize customer journeys across a global digital ecosystem from the UK (London area). You’ll partner with marketing, data, and product teams to turn strategy into scalable, automated journeys powered by AEP and the Adobe Experience Cloud.

In this hands-on role, you’ll focus on activation, personalization, and making data work in real time, enabling campaigns that drive engagement, retention, and

Qualifications

• Hands-on experience with Adobe Journey Optimizer (AJO) to design, orchestrate and optimize journeys.
• Experience with Adobe Experience Platform (AEP) and activation of audiences.
• Background in data-driven marketing and real-time engagement platforms.

Responsibilities

• Build and manage end-to-end customer journeys using Adobe Journey Optimizer (AJO).
• Translate marketing strategies into automated, scalable workflows.
• Trigger journeys based on real-time behavior, segmentation, and contextual signals.
• Deliver personalized experiences across web, mobile, email, and in-app channels.
• Activate audiences from Adobe Experience Platform (AEP).
• Monitor journey performance and optimize engagement and conversion.
• Run A/B testing and experimentation within journeys.

Skills

Adobe Journey Optimizer (AJO)

Adobe Experience Platform (AEP)

Customer journey design

Personalization

Real-time engagement

Cross-functional collaboration

Analytics and optimization

Tools

Adobe Experience Cloud

Adobe Journey Optimizer (AJO)

Adobe Analytics

Job description

Blue Acorn iCi is Expanding Across Europe! We’re growing — and we’re looking for top digital talent across the UK!

Location & Eligibility

This role is based in the UK (London area), so we’re looking for candidates who are already located nearby. Please note that applicants must have the current right to work in the UK, as we’re not able to offer visa sponsorship for this position at this time.

AJO / Journey Manager

About the Role

We’re looking for an Adobe Journey Optimizer (AJO) expert to join our team and help design, orchestrate, and optimize customer journeys across a global digital ecosystem.

In this role, you’ll partner closely with marketing, data, and product teams to bring personalized, data-driven experiences to life across web, mobile, email, and more. You’ll take ownership of turning strategy into execution—building scalable, automated journeys powered by Adobe Experience Platform (AEP).

This is a hands‑on role for someone who loves activation, personalization, and making data actually work in real time.

What You’ll Do

Design & Orchestrate Journeys

• Build and manage end‑to‑end customer journeys using Adobe Journey Optimizer (AJO)
• Translate marketing strategies into automated, scalable workflows
• Trigger journeys based on real‑time behavior, segmentation, and contextual signals

Drive Personalization

• Deliver personalized experiences across web, mobile, email, and in‑app channels
• Activate audiences from Adobe Experience Platform (AEP)
• Partner with marketing to support acquisition, engagement, and retention strategies

Optimize Campaign Performance

• Monitor journey performance and continuously optimize engagement and conversion
• Run A/B testing and experimentation within journeys
• Use data and insights to refine strategies and improve outcomes

Collaborate Cross‑Functionally

• Work closely with marketing, analytics, product, and engineering teams
• Align journey execution with broader campaign and engagement strategies
• Support integrations and new capabilities alongside technical teams

Leverage Data & Insights

• Analyze performance metrics and engagement trends
• Build and share insights that inform future campaigns and journeys
• Contribute to a continuous optimization roadmap

What Success Looks Like

• High‑performing, fully operational journeys across key digital channels
• Scalable personalization strategies powered by AEP data
• Measurable improvements in engagement and conversion
• Marketing teams enabled to launch and manage campaigns efficiently
• Ongoing optimization driven by data and insights

What We’re Looking For

• Hands‑on experience with Adobe Journey Optimizer (AJO) (must‑have)
• Experience with Adobe Experience Platform (AEP) and audience activation
• Strong understanding of customer journey design, segmentation, and personalization
• Background in data‑driven marketing and real‑time engagement platforms
• Ability to translate business/marketing needs into technical execution
• Comfortable working cross‑functionally with marketing, data, and engineering teams
• Experience analyzing performance and optimizing campaigns

Nice to have:

• Experience in sports, media, or fan engagement ecosystems
• Exposure to other Adobe Experience Cloud tools

About Blue Acorn iCi

Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.

Specializing in the Adobe Experience Cloud, we provide end‑to‑end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.

Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large‑scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.

Why Join Us?

Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.

Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross‑disciplinary teams, and grow your skills in a high‑impact, high‑growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.

If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.

Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Full Time, Non‑Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!