AIT Audit Manager II, Audits and Insights Team

Amazon; Sheffield; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company is seeking an AIT Audit Manager II to enhance operational efficiency through process improvements and stakeholder collaboration. The role requires strong leadership and quantitative analysis skills to drive continuous quality enhancements across various functions.

Qualifications

• 3+ years of employee and performance management experience.
• Solid understanding of Lean / Six Sigma tools.
• Technical knowledge of conducting process audits.

Responsibilities

• Lead and drive process improvements and design efforts.
• Own end-to-end process transformation in Operations.
• Perform quantitative analysis of key process indicators.

Skills

Lean / Six Sigma tools

Stakeholder management

Quantitative analysis

Job description

AIT Audit Manager II, Audits and Insights Team

The Audits and Insights team (AIT) – SPT Audit program measures accuracy of account enforcements, listing enforcements, all appeals and reinstatement decisions through audits on a statistically significant sample across Perfect Order Experience, Selling Partner Risk & Abuse, Financial Disincentives, Automated Brand Protection, Andon, Product Review Abuse, Restricted Products, Safety, Know Your Customer & Product Safety & Compliance (PSC) to name a few. We perform audits and measure the coverage and accuracy via director level goals and generate actionable insights from our audits to improve enforcement accuracy, appeal handling accuracy, First Contact Resolution (FCR) rate and eliminate unnecessary Seller friction by identifying ways to reduce Seller enforcements and appeals. We are committed to maintaining and advancing the trust of our Sellers by raising the bar through our Audits.
You will be responsible for driving process improvement, waste elimination and program/product/regional engagement. You will drive a culture of self-inspection and continuous improvement where acting on fact and eliminating defects and waste is the norm. You will apply a mix of quantitative and leadership skills to identify areas of improvement and prioritize resources. You will lead, build rapport, and mentor process improvement teams consisting of members of all levels and functions, without formal reporting relationships.


Key job responsibilities
Lead and drive process improvements (short-term wins) as well as process design / redesign (long-term wins) efforts.
· Own end to end process transformation in Operations. Continuously identify new opportunities which can be scaled across AIT functions
· Own improvement of cost efficiency initiatives by collaborating with operations, program, product and policy.
· Collaborate with the Tools team to implement process improvements
· Design and develop new Ops metrics that reflect Ops efficiency and effectiveness.
· Performs quantitative analysis of key process indicators to identify opportunities for process improvement.
· Drive process standardization across the operations network for AIT.
· Develop mechanisms to surface known best practices across the AIT
· Collaborate with and influence the engineering, product management, operations and executive teams on individual projects, features and launches to track progress, milestones, issues and risks.

BASIC QUALIFICATIONS

3+ years of employee and performance management experience.
Solid understanding and demonstrated success with practical applications of Lean / Six Sigma tools such as Failure Mode & Effects Analysis, Design of Experiments, Measurement System Analysis, Analysis of Variance, Hypothesis Testing, Value Stream Mapping, Pareto Charts.
Technical knowledge of conducting process audits and formulating plans to drive continual quality improvements.

PREFERRED QUALIFICATIONS

Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
3+ years of driving end to end delivery, and communicating results to senior leadership.
Experience defining program requirements and using data and metrics to determine improvements

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