Airside - Team Leader

WHSmith Travel; Callerton; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Salary advance

Job summary

WHSmith Travel is seeking a Team Leader to guide and inspire the team to deliver exceptional customer service, meet business objectives and foster a development‑driven environment. You will help colleagues grow and take pride in creating a safe, compliant store culture across airport locations.

The role requires leadership in fast-paced retail settings, strong communication, and the flexibility to support nearby stores when needed.

Qualifications

• Current or recent retail leadership experience, preferably in fast-paced environments.
• Working knowledge of KPIs, such as ATV.
• Flexible approach to support other stores in the area when needed.
• Ability to build relationships and communicate clearly and effectively.
• Experience in training and developing employees.

Responsibilities

• Guide and engage your team to deliver excellent standards and results in line with the Trading plan.
• Create a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
• Support our colleagues in an environment where everyone feels valued and welcome.
• Create a sense of pride within the store to ensure we are operating safely and legally.

Skills

Leadership experience

KPI knowledge

Communication skills

Training & development

Job description

As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve.We want you, our customers and our colleagues to be proud to share their journey with us.

Airport Requirements:

• 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
• Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
• Photographic ID i.e. passport or UK Driving Licence

What being a Team Leader is all about?

• Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
• Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
• Supporting our colleagues in an environment where everyone feels valued and welcome.
• Creating a sense of pride within the store to ensure we are operating safely and legally.

What our Store Leadership Team would love to see:

• Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
• Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
• Flexibility of approach that will allow you to support other stores in the area when needed.
• Ability to build strong relationships and communicate clearly and effectively.
• Experience of supporting employee training and development, and motivating teams to deliver their best.

How we reward our teams:

We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

About us:

WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.