Airside - Sales Assistant

Funky Pigeon; Hounslow; On-site; GBP 20,000 - 25,000; Part time

Job summary

An established industry player is seeking a dedicated Sales Assistant to provide outstanding customer service at Heathrow Terminal 3. This role involves working flexible hours on weekends, ensuring the store is welcoming and well-stocked, and collaborating with a team to achieve high standards. The company values inclusivity and offers a range of benefits, including a competitive salary, pension scheme, and employee discounts. Join a company that is committed to enhancing customer journeys and creating memorable experiences.

Benefits

Competitive salary

Pension scheme

Paid annual leave

Employee discounts

Deals from retail partners

Employee Assistance Programme

Qualifications

• Passion for providing excellent customer experiences.
• Confidence in team communication and adaptability.

Responsibilities

• Deliver exceptional customer service to all customers.
• Replenish stock and maintain a tidy store.
• Support colleagues and work as part of a team.

Skills

Customer Service

Team Communication

Adaptability

Motivation

Education

Five years of continuous references

Job description

Working hours: 16 hours per week, working Saturdays and Sundays, with shifts from 5AM to 2PM. Flexibility is required.

Location: Heathrow Terminal 3

REF: 7981

As a Sales Assistant, you’ll provide exceptional customer service and work independently or as part of a team to uphold our store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.

Airport Requirements:

• Five years of continuous references—either employment or education—to obtain an airport pass, with no gaps.
• Criminal Records Bureau Check—completed by WHSmith if your application is successful.
• Photographic ID, such as a passport or UK Driving Licence.

Role Responsibilities:

• Deliver exceptional customer service to all customers.
• Replenish stock and ensure the store remains tidy and inviting.
• Maintain high standards of display and visual merchandising for easy shopping experiences.
• Support colleagues and work as part of a team.

Preferred Skills and Attributes:

• A passion for providing excellent customer experiences.
• Confidence in team communication.
• Motivated to achieve high standards and results.
• Adaptable to meet company goals.

Benefits:

We reward your hard work with a competitive salary, pension scheme, paid annual leave, and employee discounts. Additionally, enjoy deals from our retail partners, ranging from meals and days out to tickets for the latest movies. Our Employee Assistance Programme offers support for your physical, mental, and financial wellbeing.

About Us:

WHSmith has a rich heritage and is expanding in airports, hospitals, rail stations, and motorway services. Our goal is to serve everyone on their journeys. Our InMotion digital accessories brand continues to grow, providing the latest tech and excellent customer experiences. We have partnerships with M&S and Costa Coffee, broadening our offerings. Our aim is to make every journey better.

WHSmith is an inclusive employer. We welcome colleagues to be themselves and feel valued within our team.