Airside Officer

London Gatwick; Gatwick; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Cycle to work scheme

Free staff parking

Pension scheme

Annual leave

Job summary

Gatwick Ground Services (GGS) is seeking an Airside Officer to join a 24/7 dispatch team at London Gatwick. You will monitor and allocate staff for airside ramp activities, ensuring safety, efficiency, and regulatory compliance while coordinating with the Head of Dispatch and Operations.

Shifts follow a 4 on 4 off pattern with day, mid and night options. The role requires minimum 3 years in ground handling or airline ops and a valid airside pass. Competitive salary and benefits are offered.

Qualifications

• Proven planning and organising skills.
• Excellent written and verbal communication at all levels.
• Resilient, able to work as a team player in a complex, cross-functional, pressurised operational environment.
• Flexible, having a positive attitude to change.
• Ability to respond to a culturally diverse community.
• Proactive and highly motivated self-starter able to work without supervision.
• Good people skills and ability to work accurately under operational pressure.
• Lead by a professional example.

Responsibilities

• Maintain a safe and secure working environment while delivering high standards of safety, customer service, regularity and consistency.
• Communicate effectively and build relationships with colleagues and customer staff at all levels.
• Plan and monitor day-to-day work and staffing, adapting to issues as they arise.
• Ensure all GGS assets are accounted for and signed in/out by staff.
• Provide detailed shift reports to the Duty Manager and produce operational documents.
• Ensure uniform and grooming standards are maintained at all times.
• Report unserviceable equipment via the TCR portal and monitor telematics.
• Check Dispatch flight files for compliance and report any issues to the Duty Manager.
• Record staff injuries and incidents per GGS reporting process.

Skills

Planning

Communication

Teamwork

Flexibility

Cultural awareness

Self-motivated

People skills

Professional example

Education

GCSE or equivalent

Job description

Gatwick Ground Services (GGS) provide airport ground operations at London Gatwick and London City Airports. As a wholly owned British Airways subsidiary we take great pride in delivering the same impeccable customer service and fully comprehensive training. We are proud to deliver the highest standard of ground handling to British Airways and our other airline partners.

Gatwick Ground Services was established in 2016, to support the ramp operations of British Airways at Gatwick. Following its success, the company branched into Aircraft Cleaning in 2018. In 2020, Passenger Services formed the newest department within the GGS business to provide an all-round ground handling option.

Our operations across two stations supports British Airways, Air India, Iberia Express, Qatar Airways, Singapore Airlines and Vueling Airlines providing a complete ground handling solution.

It's an exciting and fast-paced life when you're working in some of the world's most important travel hubs, and you'll be part of a global gateway connecting with people from all walks of life and helping to make each and every journey original and unique.

Whether you are a welcoming face at check in, have a keen eye for aircraft appearance, or thrive in a detail-oriented fast paced ramp environment, a job at Gatwick Ground Services is yours to make.

When you join the Gatwick Ground Services team, an exceptional travel experience from the ground up starts with you.

Please note that we work in partnership with our recruitment provider, One Resourcing Ltd, who manage the onboarding process including the background checks required to obtain a Full ID Pass for London Gatwick Airport.

The Role

Airside Officer

Reporting to the Head of Dispatch and Operations, you will be part of a team providing 24 hour coverage and responsible for the smooth and effective running of our LGW operation. The purpose of the Airside Officer is to monitor and allocate staff for all GGS airside ramp activities, ensuring the highest performance and safety standards are met within a safe work environment and in line with the Policies and Procedures of GGS.

Shifts run on a 4 on 4 off shift pattern, with a variation of day shifts (0500 to 1700), mid shifts (1100 to 2300) and night shifts (1700 to 0500).

What You'll Do

• Maintain a safe and secure working environment, whilst delivering an operation to the highest standards of safety, customer service, regularity and consistency.
• Demonstrate an ability to communicate well, build strong relationships and rapport with people from all levels of GGS and customer businesses.
• Plan and monitor the day and following day’s work load and staffing levels, reacting to any issues that may occur.
• Ensure all GGS assets are accounted for and in a fully serviceable condition; these assets to be signed in/out by all allocated staff.
• Give a detailed shift report at the end of each shift to the Duty Manager, report and produce operational documents to and for senior management.
• Ensure company uniform and grooming standards are being adhered to at all times.
• Reporting of unserviceable GSE equipment into the TCR portal and monitoring of telematics.
• Check Dispatch flight files for compliance, recording all checks and reporting any failings to the Duty Manager.
• Ensure staff member injuries and incidents are reported in compliance with GGS's reporting process.

What You'll Bring To Gatwick Ground Services

• Proven planning and organising skills.
• Excellent communication skills (both written and verbal) to all levels both internal and external.
• Resilient, able to work as a team player in a complex, cross-functional, pressurised operational environment.
• Flexible, having a positive attitude to change.
• Ability to respond to a culturally diverse community.
• Proactive and highly motivated self-starter able to work without supervision.
• Good people skills are required and the ability to work accurately while under operational pressure.
• A high standard of personal expectation and the ability to lead by a professional example

Your Experience

• You will require minimum of 3 years' experience working in a Ground Handling and/or Airline environment
• CRC compliant to enable airside ID pass
• Full DVLA driving licence to enable airside driving permit
• Educated to GCSE standard or equivalent

What We Offer

Salary £31,705.56 (£16.26ph) increasing to £36,039.92 (£18.48ph) following the successful completion of 6 months probation, plus £2,506.43 additional annual shift pay.

Overtime paid at time and a half during the week, and double time at weekends and Bank Holidays.

We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary.

Key Benefits Include

• Access to discounted flights known as hotline fares, standby tickets and concessions with British Airways and other code share airlines
• After completion of 1 full year of service, access to an Annual Bookable Concession flight of higher onload and cabin priority
• Health benefits including free winter flu jab and access to the HSF Health Plan
• Cycle to work scheme
• Free staff parking
• Discounts on public transport and airport food vendors
• A generous leave allowance, increasing annually for the first 5 years of employment
• Pension scheme
• Three times salary life assurance

At Gatwick Ground Services you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don't expect our people to either.

Inclusion & Diversity

At Gatwick Ground Services we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity are a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey as we continue to assist with connecting Britain with the world and the world with Britain.