Airport Services Duty Officer LHR

Qatar Airways; Hounslow; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join Qatar Airways as an Airport Services Duty Officer in London, where you'll manage operations and ensure safety at the airport. This role requires a Bachelor's Degree, relevant supervisory experience, and excellent customer service skills. Contribute to the success of ground services in a dynamic environment, ensuring all activities comply with regulations and improve operational effectiveness.

Qualifications

• 4 years relevant experience, preferably in an airline or reputable GHA at a supervisory level.
• Excellent command of the English language.
• High computer literacy.

Responsibilities

• Manage day-to-day operations and act as liaison between airport service providers and users.
• Ensure passenger and aircraft handling practices comply with safety and security standards.
• Compile detailed station handling reports for the Airport Duty Manager.

Skills

Customer Service

Communication

Operational Management

Education

Bachelor's Degree

Job description

We are pleased to announce an exciting opportunity to join our Ground Services team in London as an Airport Services Duty Officer.

Job Purpose

Responsible for the overall control of the shift, monitoring activities across sections at the airport, and coordinating with other teams. Ensures the punctuality and safety of all Qatar Airways operations.

Accountabilities

1. Manage day-to-day operations and act as liaison between airport service providers and users.
2. Provide input and recommendations to management to improve operational effectiveness.
3. Ensure passenger and aircraft handling practices comply with safety and security standards.
4. Manage and optimize manpower on shift, maintaining staff morale and discipline.
5. Conduct spot-checks to ensure standards are maintained.
6. Resolve customer problems and complaints effectively, liaising with departments including Customer Relations.
7. Conduct briefing sessions for shift and GHA supervisors.
8. Compile detailed station handling reports for the Airport Duty Manager.
9. Manage petty cash expenses according to financial procedures, including monthly reports and LPC checks.
10. Prepare monthly reports and LPCs.
11. Perform other departmental duties as directed by the Head of Department.
12. Perform Aircraft Turnaround Check (ATC) duties as assigned to ensure safe ramp operations.
13. Operate aircraft cabin service doors from outside to facilitate safety and reduce risks.

Job Posting

• Bachelor's Degree
• 4 years relevant experience, preferably in an airline or reputable GHA at a supervisory level
• Excellent command of the English language
• Knowledge of Weight and Balance, Ramp Handling, Dangerous Goods Regulations
• Ability to perform under pressure and meet tight deadlines while maintaining high customer service standards
• Flexibility for duty travel to outstations for various assignments
• High computer literacy
• Understanding of Qatar Airways Conditions of Carriage, ICAO, IATA, and local civil aviation safety and security procedures

Applicants must have the legal right to live and work in the UK.