Airport Services Duty Officer

TN United Kingdom; Horley; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Airport Services Duty Officer to oversee operations at London Gatwick. This role involves managing day-to-day activities, ensuring compliance with safety standards, and enhancing passenger experience through effective problem resolution. The ideal candidate will have strong operational management skills and a passion for customer service. Join a dynamic team where your contributions will directly impact the efficiency and safety of airport operations, making every journey a smooth experience for travelers.

Qualifications

• Experience in airport operations or ground services is preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Manage daily operations and ensure compliance with safety and security standards.
• Liaise between airport service providers and users to optimize operations.

Skills

Operational Management

Customer Service

Safety Compliance

Problem Solving

Education

High School Diploma

Relevant Certifications

Tools

Reporting Software

Communication Tools

Job description

Job Opportunity: Airport Services Duty Officer at London Gatwick

We are pleased to announce an exciting opportunity to join our Ground Services team in London Gatwick as an Airport Services Duty Officer.

Job Purpose

Responsible for the overall control of the shift, monitoring activities across sections at the airport, coordinating with other departments, and ensuring the punctuality and safety of all Qatar Airways operations.

Accountabilities

1. Manage day-to-day operations and act as liaison between airport service providers and users.
2. Provide input and recommendations to management to improve daily operational effectiveness.
3. Ensure passenger and aircraft handling practices comply with safety and security standards.
4. Manage and control manpower on shift to optimize utilization, morale, and discipline.
5. Conduct spot checks to maintain standards.
6. Resolve customer problems and complaints effectively, liaising with departments including Customer Relations.
7. Conduct briefing sessions for shift and GHA supervisors.
8. Compile detailed station handling reports for the Airport Duty Manager.
9. Manage petty cash expenses and track expenditure according to financial procedures, including monthly reports, FFP enrollments, and LPC checks.
10. Serve as Petty Cash Custodian, delegate duties, and maintain monthly statistics.
11. Prepare monthly reports and LPCs.
12. Perform other departmental duties as directed by the Head of Department.
13. Perform Aircraft Turnaround Check (ATC) duties as assigned to ensure safe ground operations.
14. Operate aircraft cabin service doors from outside where applicable to enhance safety and reduce risks.