Airport Services Duty Officer

Qatar Airways Group; Guildford; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join Qatar Airways Group as an Airport Services Duty Officer at London Gatwick, responsible for managing shift operations, ensuring safety, and improving service effectiveness. Ideal candidates possess a Bachelor's degree and relevant supervisory experience, alongside strong communication skills to handle customer relations effectively.

Qualifications

• 4 years relevant experience in airport operations.
• Supervisory experience in an airline or reputed GHA.
• High level computer literacy.

Responsibilities

• Manage day-to-day operations and liaise with airport service providers.
• Ensure safety and security of passenger and aircraft handling.
• Compile and submit monthly reports.

Skills

Communication

Customer Service

Team Management

Problem Solving

Education

Bachelor's Degree

Job description

Description - External
We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in London Gatwick as Airport Services Duty Officer.
Job Purpose
Responsible for the overall control of the shift. Monitor the activities of the sections at the airport and coordinating with other sections. Ensure punctuality and safety of all Qatar Airways operations.
Accountabilities
1. Responsible for the day-to-day operations and acts as liaison between airport service providers, and users.
2. Provides input and recommendations to management to improve the effectiveness of the daily operations.
3. Responsible in ensuring passenger and aircraft handling practices confirm to the safety and security.
4. Manage and control manpower on the shift in order to optimize utilization and to maintain staff’s morale and discipline.
5. Conducts spot-checks on to ensure adequate standards are maintained.
6. Responsible to resolve customer problems and complaints effectively liaising on a daily basis with all departments including Customer Relations to provide resolution for complaint handling.
7. Conduct briefing sessions for shift and GHA supervisors on a shift basis.
8. Compiling a detailed station handling report for Airport Duty Manager on a shift basis.
9. Manage the utilization of petty case expenses and keep a track of petty case expenditure in line with standard financial procedures. Monthly reports, FFP enrolments, LPC checks.
10. Petty Cash Custodianship, delegating duties of subordinates, monthly statistics.
11. Responsible to prepare monthly reports and LPC’s.
12. Perform other department duties related to his/her position as directed by the Head of the Department
13. Perform the Aircraft Turnaround Check (ATC) duty as assigned by the ASM to ensure safe operation of QR ground ramp product.
14. Operate aircraft cabin service doors from the outside where applicable to facilitate and reduce the associated safety risk of inadvertent slide deployment

Qualifications

Qualifications - External
• Bachelor's Degree
• 4 years relevant experience
• Experience in an airline or a reputed GHA on a supervisory level.
• Excellent English and communication knowledge.
• Weight and Balance, Ramp handling, Dangerous Goods Regulation knowledge.
• Must be able to perform duties under pressure while maintaining the highest levels of the customer service standards adhering to tight deadlines.
• Flexibility to take up duty travel to out stations for covering various assignments.
• High level computer literacy.
• Good understanding of Qatar Airways Conditions of Carriage, International Civil Aviation Safety and Security procedures in accordance with ICAO and IATA and local authorities.
You must have the current legal right to live and work in the UK