Airport Services Duty Officer

Qatar Airways; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Qatar Airways as an Airport Services Duty Officer in Edinburgh to lead ground operations. This role involves managing shift control, ensuring safety compliance, and liaising between airport service providers. Ideal candidates should possess a Bachelor's degree along with supervisory experience in the airline industry, equipped to handle customer service excellence under pressure.

Qualifications

• 4 years relevant experience in an airline or GHA at a supervisory level.
• Excellent command of English and communication skills.
• High level of computer literacy.

Responsibilities

• Manage and control shifts to ensure safe and effective operations.
• Resolve customer complaints effectively liaising with all departments.
• Conduct briefings for supervisors and compile detailed handling reports.

Skills

Customer Service

Communication

Problem Resolution

Leadership

Pressure Management

Education

Bachelor's Degree

Job description

Description - External

We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Edinburgh as Airport Services Duty Officer.

Job Purpose

Responsible for the overall control of the shift. Monitor the activities of the sections at the airport and coordinating with other sections. Ensure punctuality and safety of all Qatar Airways operations.

Accountabilities

• Responsible for the day-to-day operations and acts as liaison between airport service providers, and users.
• Provides input and recommendations to management to improve the effectiveness of the daily operations.
• Responsible in ensuring passenger and aircraft handling practices confirm to the safety and security.
• Manage and control manpower on the shift in order to optimize utilization and to maintain staff’s morale and discipline.
• Conducts spot-checks on to ensure adequate standards are maintained.
• Responsible to resolve customer problems and complaints effectively liaising on a daily basis with all departments including Customer Relations to provide resolution for complaint handling.
• Conduct briefing sessions for shift and GHA supervisors on a shift basis.
• Compiling a detailed station handling report for Airport Duty Manager on a shift basis.
• Manage the utilization of petty case expenses and keep a track of petty case expenditure in line with standard financial procedures. Monthly reports, FFP enrolments, LPC checks.
• Petty Cash Custodianship, delegating duties of subordinates, monthly statistics.
• Responsible to prepare monthly reports and LPC’s.
• Perform other department duties related to his/her position as directed by the Head of the Department
• Perform the Aircraft Turnaround Check (ATC) duty as assigned by the ASM to ensure safe operation of QR ground ramp product.
• Operate aircraft cabin service doors from the outside where applicable to facilitate and reduce the associated safety risk of inadvertent slide deployment
  
  

Job Posting

Jun 4, 2025, 11:08:17 PM

Qualifications - External

• Bachelor's Degree
• 4 years relevant experience
• Experience in an airline or a reputed GHA on a supervisory level.
• Excellent English and communication knowledge.
• Weight and Balance, Ramp handling, Dangerous Goods Regulation knowledge.
• Must be able to perform duties under pressure while maintaining the highest levels of the customer service standards adhering to tight deadlines.
• Flexibility to take up duty travel to out stations for covering various assignments.
• High level computer literacy.
• Good understanding of Qatar Airways Conditions of Carriage, International Civil Aviation Safety and Security procedures in accordance with ICAO and IATA and local authorities.
  
  

You must have the current legal right to live and work in the UK