Airport Customer Service Agent

hays-gcj-v4-pd-online; Farnborough; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading organization in Farnborough as a customer service personnel, providing exceptional service to passengers. The role involves a range of responsibilities, including maintaining high standards in lounges, assisting passengers, and ensuring safe transport services. The organization offers excellent benefits and a supportive work environment.

Benefits

25 days holiday plus public holidays

Workplace pension with employer contributions

Enhanced maternity and paternity pay

Life assurance

Private medical treatments (post probation)

Health and Wellbeing discounts

Electric vehicle scheme (after 9 months)

Sustainable travel scheme

Employee assistance program

Hotel and pub discounts

Additional social events and employee offers

Qualifications

• Legal right to work in the UK required.
• Valid UK driving license or equivalent is essential.
• Airside driving experience is desirable.

Responsibilities

• Provide excellent customer service to all passengers and crew.
• Maintain high standards in lounges and transportation services.
• Assist with various customer requirements and flight check-ins.

Skills

Customer service experience

Flexibility in shift work

Ability to obtain a Criminal Record Check

Communication skills

Education

Full 5-year employment/educational history

Job description

Your new role

This is an exceptional opportunity for the right individual to join an organization that leads its market sector and provides outstanding products and services. The successful candidate will join a friendly and professional team, all working towards common goals and sharing success. In this role, you will work as part of a team, providing customers with a world-class customer service journey.

Duties include:

1. Provide excellent customer service to all passengers and crew traveling through the airport.
2. Accompany passengers and their luggage to lounge areas.
3. Maintain the terminal and passenger lounges to high standards.
4. Ensure the safe and efficient transport of passengers and crew to and from aircraft, either in company vehicles or by escorting in their own vehicles.
5. Support and assist crew members.
6. Assist visitors with requirements such as hotel/restaurant bookings, car hire, or ground transportation.
7. Meet and greet arriving aircraft, whether with passengers or empty flights.
8. Provide check-in facilities for large flights according to operating procedures.
9. Facilitate arrivals and departures with government agencies (Immigration, Customs, etc.).
10. Adhere to company values of Proud, Passionate, Ambition, and Together.
11. Participate in volunteering opportunities to support the company's employer image.
12. Follow safety, compliance, and environmental policies and procedures, including risk management and workplace behavior policies.
13. Support ad hoc activities and tasks as needed.

Note: Due to the nature of this role, the successful candidate will work a 40-hour week on a rota, including some weekends.

About you (Essentials):

• Legal right to work in the UK.
• Experience in a customer-facing role.
• Flexibility to work various shifts.
• Full 5-year employment/educational history.
• Ability to obtain a Criminal Record Check.
• Ability to obtain and maintain a Farnborough Airport Driving Permit.
• Valid UK driving license or equivalent.

Desirable: Airside driving experience.

What’s on offer:

• 25 days holiday plus public holidays.
• Workplace pension with employer contributions.
• Enhanced maternity and paternity pay.
• Life assurance.
• Private medical treatments (post probation).
• Health and Wellbeing discounts.
• Electric vehicle scheme (after 9 months).
• Sustainable travel scheme.
• Bike maintenance, free onsite parking, cycle to work scheme.
• Employee assistance program.
• Hotel and pub discounts.
• Additional perks like social events and employee offers.

Additional notes:

If you are not a passport holder of the country for this vacancy, a work permit may be required. Please apply via the 'Apply now' button; do not provide bank details.

Created on 04/07/2025 by TN United Kingdom