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Airport Customer Experience Specialist
easyJet
Luton
On-site
GBP 22,000 - 30,000
Full time
2 days ago
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Job summary
Join a forward-thinking airline as an Airport Customer Experience Specialist, where you'll be at the forefront of enhancing customer satisfaction at Luton Airport. This role offers the opportunity to engage with customers directly, resolve complaints, and collaborate with operational teams to ensure seamless service delivery. With a focus on innovation and customer-centric solutions, you will help shape the future of travel for millions. Enjoy a competitive salary, generous benefits, and a dynamic work environment that values your contributions and promotes personal growth. If you're passionate about delivering exceptional service and making a real impact, this is the perfect role for you.
Benefits
Competitive base salary
5% pension contribution
Up to 20% bonus
25 days holiday
BAYE, SAYE & Performance share schemes
Life Assurance
Flexible benefits package
Excellent staff travel benefits
Qualifications
- Experience in an airport environment is essential.
- Strong customer-first attitude and problem-solving skills.
Responsibilities
- Act as the on-site point of escalation for customer inquiries.
- Drive improvements in customer experience and support new technology.
Skills
Customer Service
Problem-solving
Decision-making
Communication
Job description
The Job - Airport Customer Experience Specialist
In order to be Europe’s most loved airlines, we are looking to strengthen our presence at Luton Airport to deliver the best possible Customer experience.
These exciting new roles will put you at the heart of the Airport. You will be the eyes and ears of easyJet to ensure that our customers receive the standard of service that they expect from us and helping easyJet to better understand where we can improve and refine our processes to ensure that positive change is embedded for the long term.
What You Will Be Doing
The Customer Experience team play a crucial role in delivering a positive and seamless experience for easyJet customers. As the on-site point of escalation for customer and partner enquiries, no two days will ever be the same!
You will be an essential bridge between our Operational and Customer Experience teams, ensuring all teams are working together to improve the customer experience.
You will drive our vision and culture of being Europe’s most loved airline and making travel easy by identifying any friction points within your airport customer journey and areas of improvement.
You will support any new technology implementations at the Airport. Working with prototypes and new ideas, you will test viability and be a role model for use on roll out.
You will proactively engage with our Ground Ops partners to embed our standards and ensure compliance to procedure, show complete ownership for any customer complaints during your shift and drive resolution using all tools at your disposal.
What You Will Need To Do This Role
It is essential that you will have worked in an Airport environment and have experience of delivering outstanding customer service and solutions.
With a customer-first attitude and a passion for delivering outstanding customer experiences, you will also have strong problem-solving and decision-making skills, with the ability to manage difficult situations effectively.
You will inspire our partners to act with the best interests of easyJet and our customers.
This Position Will Be Worked On a 4 Days On / 4 Days Off Rota Which Will Be Shift Patterns Of
2 days - 5am-4pm
2 days - 1pm-Midnight
Flexibility will be required during major disruption events.
What You’ll Get In Return
Location & Hours of Work
This permanent position will be worked on a shift pattern of 4 days on followed by 4 days off: (2 x 5am-4pm shifts and 2 x 1pm-Midnight) at London Luton Airport.
Full easyJet uniform is provided and to be worn when on shift.
About EasyJet
Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet.
At easyJet our aim is to make low-cost travel easy – connecting millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
Whether you’re working as part of our front-line operations or in our corporate roles, we’ll give you everything you need to make a personal impact on our growing business. We believe in sharing new opportunities, stepping up to challenges and supporting each other with our Orange Spirit.
Make a difference with your next role. Make it easyJet.
Apply
Complete your application on our careers site.
We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates.
Business Area
Customer & Marketing
Primary Location
United Kingdom-London-London Luton Airport
Organisation
Customer & Marketing
Schedule
Full-time
Unposting Date
25/04/2025, 11:59:00 PM
In order to be Europe’s most loved airlines, we are looking to strengthen our presence at Luton Airport to deliver the best possible Customer experience.
These exciting new roles will put you at the heart of the Airport. You will be the eyes and ears of easyJet to ensure that our customers receive the standard of service that they expect from us and helping easyJet to better understand where we can improve and refine our processes to ensure that positive change is embedded for the long term.
What You Will Be Doing
The Customer Experience team play a crucial role in delivering a positive and seamless experience for easyJet customers. As the on-site point of escalation for customer and partner enquiries, no two days will ever be the same!
You will be an essential bridge between our Operational and Customer Experience teams, ensuring all teams are working together to improve the customer experience.
You will drive our vision and culture of being Europe’s most loved airline and making travel easy by identifying any friction points within your airport customer journey and areas of improvement.
You will support any new technology implementations at the Airport. Working with prototypes and new ideas, you will test viability and be a role model for use on roll out.
You will proactively engage with our Ground Ops partners to embed our standards and ensure compliance to procedure, show complete ownership for any customer complaints during your shift and drive resolution using all tools at your disposal.
What You Will Need To Do This Role
It is essential that you will have worked in an Airport environment and have experience of delivering outstanding customer service and solutions.
With a customer-first attitude and a passion for delivering outstanding customer experiences, you will also have strong problem-solving and decision-making skills, with the ability to manage difficult situations effectively.
You will inspire our partners to act with the best interests of easyJet and our customers.
This Position Will Be Worked On a 4 Days On / 4 Days Off Rota Which Will Be Shift Patterns Of
2 days - 5am-4pm
2 days - 1pm-Midnight
Flexibility will be required during major disruption events.
What You’ll Get In Return
- Competitive base salary
- 5% pension contribution
- Up to 20% bonus
- 25 days holiday
- BAYE, SAYE & Performance share schemes
- Life Assurance
- Flexible benefits package
- Excellent staff travel benefits
Location & Hours of Work
This permanent position will be worked on a shift pattern of 4 days on followed by 4 days off: (2 x 5am-4pm shifts and 2 x 1pm-Midnight) at London Luton Airport.
Full easyJet uniform is provided and to be worn when on shift.
About EasyJet
Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet.
At easyJet our aim is to make low-cost travel easy – connecting millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
Whether you’re working as part of our front-line operations or in our corporate roles, we’ll give you everything you need to make a personal impact on our growing business. We believe in sharing new opportunities, stepping up to challenges and supporting each other with our Orange Spirit.
Make a difference with your next role. Make it easyJet.
Apply
Complete your application on our careers site.
We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates.
Business Area
Customer & Marketing
Primary Location
United Kingdom-London-London Luton Airport
Organisation
Customer & Marketing
Schedule
Full-time
Unposting Date
25/04/2025, 11:59:00 PM
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