Airline Operational Account Manager

DO & CO; Hounslow; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in gourmet entertainment seeks an Airline Operational Account Manager to ensure high-quality service and compliance for clients. This role involves building strong relationships within customer organizations, managing audits, and upholding food safety standards, all while fostering a positive work environment with competitive benefits.

Benefits

Competitive salary based on experience

Training and Food Safety Qualifications

Access to CIPD development programs

Free on-site meals

Pension scheme

Performance-based salary reviews

Opportunities to travel internationally

Referral bonuses through Refer a Friend Scheme

Qualifications

• Experience in account management and customer service.
• Passion for customer service excellence and strategic thinking.
• Experience in project management and handling complex data.

Responsibilities

• Build relationships and act as an ambassador for the company.
• Support the implementation of account plans and communicate effectively.
• Monitor inventory and manage customer audits.

Skills

Analytical skills

Interpersonal skills

Leadership skills

Customer service

Process-oriented

Education

Strong airline industry experience or relevant experience in catering, logistics, retail, hospitality, or operations

Basic understanding of Food Safety and Hygiene standards

Proficient in Microsoft Office

Tools

Paxia system

Job description

Airline Operational Account Manager, Hounslow

Client: DO & CO

Location: Hounslow, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 9461b9e221c7

Job Views: 4

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description

• Build robust and sustainable relationships with all levels within the Customer organisation, acting as an ambassador for the company and covering all aspects of our group trading.
• Understand the company’s contractual deliverables to ensure customer expectations are met or exceeded through high-quality customer service and compliance.
• Support the implementation and communication of account plans and activities.
• Attend relevant internal and external meetings with the client, acting as an interface between internal functions and the client to drive improvement and innovation.
• Use data effectively to drive objective decision-making across all business aspects.
• Manage customer audits with internal teams and the customer’s performance team.
• Monitor inventory for nominated lines bi-weekly, discussing burn-off or write-off as appropriate.
• Distribute customer instructions and relevant information promptly, ensuring acknowledgment and implementation by internal teams.
• Investigate and respond promptly to customer complaints, delays, and incidents impacting service.
• Assist in coordinating trials with clear objectives, success criteria, and measurements, including action points and corrective plans.
• Ensure accurate performance data capture against KPIs, flagging trends to relevant stakeholders, especially around OTP and safety issues.

Qualifications

• Strong airline industry experience or relevant experience in catering, logistics, retail, hospitality, or operations.
• Experience in account management and customer service.
• Excellent interpersonal skills to build relationships.
• Good presentation and leadership skills.
• Passion for customer service excellence.
• Basic understanding of Food Safety and Hygiene standards.
• Strategic and commercial thinking ability.
• Strong analytical and numeracy skills.
• Process-oriented with experience handling complex data.
• Experience in project management and forward planning preferred.
• Proficient in Microsoft Office; experience with Paxia system highly desirable.
• Excellent written and verbal communication skills in English.

Additional Information

We value our employees and offer a positive work environment with benefits including:

• Competitive salary based on experience
• Training and Food Safety Qualifications
• Access to CIPD development programs
• Free on-site meals
• On-site role
• Pension scheme
• Performance-based salary reviews
• Opportunities to travel and participate in DO & CO events internationally
• Referral bonuses through our Refer a Friend Scheme
• Innovative work environment where new ideas are encouraged
• Opportunity to work with a leading luxury gourmet entertainment company

DO&CO is an equal opportunity employer. All applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.