Air Logistics Operational Care Specialist

Kuehne + Nagel AS; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading global logistics company as an Operational Care Specialist in London. You will be pivotal in coordinating transport activities, managing customer deliverables, and ensuring compliance with industry regulations. Competitive benefits include a contributory pension plan and an employee assistance program, making this a rewarding opportunity for career growth.

Benefits

Contributory pension plan

Route 2 Rewards scheme

Employee assistance program

Qualifications

• Experience in freight forwarding or customer service preferred.
• Ability to work independently and in teams.

Responsibilities

• Coordinate customer deliverables and manage operational tasks.
• Ensure compliance with regulations and review shipping instructions.
• Collaborate with Sales and Customer Care for account implementation.

Skills

Customer service orientation

Effective communication

Problem-solving

Time management

Adaptability

Job description

Ready to chart a course for a long-term career with a global logistics leader? Join our Operational Care Centre and become part of our ongoing success story!

Your Role

The Operational Care Specialist will be part of a team within the Operational Care Centre (OCC) responsible for coordinating transport activities by:

• Executing bookings with partners and gateways
• Performing data entry for transport document generation
• Generating necessary documentation
• Liaising with customer care specialists to meet specific requirements (Transit Times, Carrier selection, Routings, etc.)
• Managing customer shipment coordination by securing buy rates and capacity with qualified carriers/partners or via KN gateways

All activities must comply with air transport rules, regulations, and national protocols, executed via KN operational systems.

Your Responsibilities

• Coordinate customer deliverables with care teams, partners, and suppliers for cargo transportation
• Manage operational tasks using Business Process Automation tools (BPA)
• Review and ensure shipping instructions comply with regulations, export standards, and routing information
• Report issues or disputes to supervisors or managers
• Monitor carrier and vendor performance, escalate issues as needed
• Resolve rate or performance discrepancies
• Collaborate with Sales and Customer Care on account implementation for smooth transitions

Your Skills and Experiences

• Experience in freight forwarding or customer service preferred
• Strong customer service orientation
• Effective communication skills
• Problem-solving abilities
• Ability to work independently and in teams
• Excellent time management and prioritization skills
• Perseverance and resilience
• Adaptability to change and technology

Good Reasons to Join

If you wish to be a valued team member, we offer competitive rewards including:

• Contributory pension plan
• Route 2 Rewards scheme with discounts, recognition, and wellbeing benefits
• Employee assistance program providing 24/7 GP, legal, financial advice, and mental health support

We are a Gold Covenant employer, supporting service leavers and their skills, expertise, and contributions.