Air Logistics Healthcare Customer Care Specialist

Kuehne+Nagel; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global logistics provider in Greater London is seeking an experienced candidate to assist clients with consignment preparations and ensure compliance with shipping policies. The ideal applicant should have a strong background in customer service and an understanding of freight operations. They will handle consignment processing, provide updates to clients, and work collaboratively with other departments to guarantee client satisfaction. This role offers competitive benefits and opportunities for professional growth.

Benefits

Pension plan

Route 2 Rewards scheme

Employee assistance programme

Mental health counselling

Qualifications

• Experience in Customer Service.
• Comprehensive understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport.
• Knowledge of regulations for Importation and Exportation of pharmaceutical products is a plus.
• Excellent understanding of World Geography.
• Understanding of transit milestones (COB / POD etc).
• Knowledge of temperature controlled packaging solutions.
• Excellent time management and problem-solving skills.

Responsibilities

• Aid and assist clients in all phases of consignment preparation.
• Handle and monitor client activities for compliance with policies.
• Process consignment orders from clients via various channels.
• Manage the green light approval process for non-EU consignments.
• Provide continuous status notifications to clients.
• Track and trace consignments and provide updates.

Skills

Customer Service

Understanding of Courier / Freight Operations

Time Management

Problem Solving

Computer Skills (Word, Excel, PowerPoint)

Job description

Overview

Company description: Khne + Nagel (AG & Co.) KG

Responsibilities

• Your role is to aid and assist clients in all phases of consignment preparation, handle and monitor client activities ensuring compliance with all agreed company policies, handle and monitor live network activities ensuring adherence to agreed rate structures and pricing policies and work collaboratively with all other departments to ensure maximum client satisfaction.
• Processing of consignment orders from clients via email, telephone and via Quicks online booking portal Quickonline, (which includes routing, classifying of service type, establishing a deadline and printing the job order.
• Managing the green light approval process for consignments destined to non EU destinations.
• To assist in providing clients with continuous status notifications and performing the necessary follow‑ups (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc).
• Monitoring and actioning of client emails via the shared mailboxs.
• Calculating and arranging the positioning of suitable temperature controlled packaging & logger supplies.
• Tracking and tracing consignments and providing the client with status updates throughout transit. Process clients daily reports and manifests.
• Monitoring and actioning of special alarms (SPAs) via Quick Track.
• Working in conjunction with the pricing team to provide clients with requested quotations in a timely manner.
• Providing assistance to & working alongside Customer Relationship & Key Account Managers to ensure client satisfaction and prompt actioning of client bookings & enquiries.

Impact

• Processing of consignment orders from clients via email, telephone and via Quicks online booking portal Quickonline, (which includes routing, classifying of service type, establishing a deadline and printing the job order.
• Managing the green light approval process for consignments destined to non EU destinations.
• To assist in providing clients with continuous status notifications and performing the necessary follow‑ups (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc).
• Monitoring and actioning of client emails via the shared mailboxs.
• Calculating and arranging the positioning of suitable temperature controlled packaging & logger supplies.
• Tracking and tracing consignments and providing the client with status updates throughout transit. Process clients daily reports and manifests.
• Monitoring and actioning of special alarms (SPAs) via Quick Track.
• Working in conjunction with the pricing team to provide clients with requested quotations in a timely manner.
• Providing assistance to & working alongside Customer Relationship & Key Account Managers to ensure client satisfaction and prompt actioning of client bookings & enquiries.

Qualifications

• Experience in Customer Service
• Comprehensive understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport.
• Knowledge of country specific rules and regulations relating to the Importation and Exportation of pharmaceutical products would be a plus.
• Excellent understanding of World Geography and awareness of different time zones.
• Understanding of transit milestones (COB / POD etc)
• Comprehensive understanding of the various temperature controlled packaging solutions available on the open market to forwarders.
• Excellent time management and problem solving skills.
• Good computer skills, Word / Excel / PowerPoint essential

Benefits

If you would like to become a valued member of our team, we will make sure that youre rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24 / 7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.