Air Logistics Customer Care Team Lead - Sterling

Kuehne + Nagel AS; Slough; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading logistics company in Slough as a key player in customer service and operational excellence. You will manage client interactions, oversee job orders, and ensure high service standards while being part of a supportive team environment. Enjoy a rewarding career with a company that values precision and efficiency.

Benefits

Pension Plan

Employee Assistance Programme

Route 2 Rewards Scheme

Qualifications

• Proven experience in the aerospace and supply chain industry.
• Strong understanding of the aviation sector.

Responsibilities

• Manage client interactions and coordinate job orders.
• Ensure adherence to SOPs and COPs.
• Prepare and deliver accurate service quotes.

Skills

Logistics

Customer Service

Problem Solving

Operational Efficiency

Job description

Join Sterling and take on a dynamic role where customer service and operational excellence go hand in hand. As part of our team, you'll play a key role in streamlining processes, fostering effective communication, and delivering exceptional client support. Be a part of a company that values precision, efficiency, and customer satisfaction!

Your Role

In this role, you'll be responsible for managing client interactions, coordinating job orders, ensuring smooth communication, and maintaining high service standards. Your ability to problem-solve and support both customers and colleagues will be key to success. Note that this is a 4 on 4 off position.

Your Responsibilities

• Ensure high-quality customer service by maintaining efficient procedures and systems within the team.
• Oversee the implementation of new systems within the team to enhance efficiency and workflow.
• Provide timely client updates and follow-ups, including notifications on service progress, delays, and resolutions.
• Prepare and deliver accurate service quotes, offering comprehensive pricing details.
• Handle client job orders, including routing, service classification, and deadline management.
• Ensure all Standard Operating Procedures (SOPs) and Compliance Operating Procedures (COPs) are adhered to by staff, maintaining operational consistency.
• Support ongoing staff development, ensuring adherence to company policies and performance standards.

Your Skills and Experiences

• Proven experience in the aerospace and supply chain industry, demonstrating expertise in logistics and operational efficiency.
• Strong understanding of the aviation sector, with hands-on experience managing time-critical shipments across multiple service options.
• Background in customer service and preferably team supervision.
• Ability to thrive in a fast-paced and demanding setting, maintaining accuracy and meeting strict deadlines.
• A strategic problem-solving mindset, with the ability to assess challenges and implement effective solutions.

Good Reasons to Join

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.