Air Logistics Customer Care Team Lead FU-AC

Kuehne + Nagel AS; Colnbrook; On-site; GBP 35,000 - 55,000; Full time

Job summary

Kuehne + Nagel AS is seeking an Air Logistics Customer Care Team Lead to enhance customer service and operational excellence in their Aerospace International team. The successful candidate will manage customer interactions and oversee a dedicated team, ensuring a positive experience for both clients and staff while navigating the dynamic freight logistics environment.

Benefits

Pension plan

Route 2 Rewards scheme

Employee assistance program

Qualifications

• Extensive customer service experience within Freight forwarding.
• Knowledge of international and domestic airline routes and time zones.
• Experience in leading and managing a team.

Responsibilities

• Ensure operational and customer care excellence.
• Maintain and enhance customer services.
• Manage job orders from clients efficiently.

Skills

Customer Service

Aerospace Knowledge

Airline Routing Knowledge

Team Management

Job description

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

We're hiring! Sterling UK Control Tower is seeking a new addition to join our Aerospace International team.

The Air Logistics Customer Care Team Lead is responsible for ensuring that our customers and team experience is a positive one each and every time they engage with Sterling, providing operational and customer care excellence

How you create impact

• Maintains and enhances customer services by ensuring procedures are followed and systems used correctly by the SGAL team.
• Follow any new systems procedures within the department.
• Answering the phone in a professional and timely manner (within 3 rings). A good telephone manner is essential.
• To take job orders from clients, that include routing, classifying of service type, establishing a deadline.
• Familiarize yourself with all special services we can offer and ensure customers are given all options available
• Staff time keeping and verbally speak with staff when required
• Assist out of hours to maintain correct cover staff levels in the event of staff sickness
• Implement any new systems within the department / Team

What we would like you to bring

• Experience in Aerospace field is preferred
• Extensive customer service experience within Freight forwarding is a must, preferably in air logistics
• Excellent knowledge of international and domestic airline routings, geography and time zones
• Understanding of the Aviation industry and delivering Time Critical shipments using all available services
• Experience in leading and managing a team

Ability to work in shifts 4 days off, 4 days on from 7 pm until 6.30 am night allowance is included in the package.

What's in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Sterling a Kuehne + Nagel company, pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.