Air Logistics Aerospace Operational Care Specialist FU-AO

Kuehne + Nagel AS; Colnbrook; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading logistics company is hiring an Aerospace International Logistics Specialist to enhance customer experiences and improve operational excellence. You will play a key role in managing customer orders, ensuring communication with service partners, and resolving shipment-related inquiries. Join a committed team that values your expertise and offers various rewards and support for your career.

Benefits

Pension plan

Employee assistance program

24/7 GP access

Legal and financial advice

Mental health counselling

Qualifications

• Experience in Aerospace field is preferred.
• Extensive customer service experience within Freight forwarding is a must.
• Good written and verbal communications skills in English.

Responsibilities

• Ensure positive customer experience every time they engage.
• Maintain and enhance customer services by following procedures.
• Assist in providing continuous notification to clients regarding shipments.

Skills

Customer service

Communication skills

Organizational skills

Knowledge of airline routings

Education

Experience in Aerospace field

Extensive experience in Freight forwarding

Tools

Microsoft Office suite

Job description

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

We're hiring! Sterling UK Control Tower is seeking a new addition to join our Aerospace International team.

The Aerospace International Logistics Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Sterling, providing operational and customer care excellence.

How you create impact

• Maintains and enhances customer services by ensuring procedures are followed and systems used correctly;
• Follow any new systems procedures within the department;
• Answering the phone in a professional and timely manner (within 3 rings). A good telephone manner is essential;
• To take job orders from clients, that include routing, classifying of service type, establishing a deadline;
• To assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc);
• Familiarize yourself with all special services we can offer and ensure customers are given all options available;
• Help develop and maintain relationships with clients:
• Ensuring communication with service partners is kept up to date.

What we would like you to bring

• Experience in Aerospace field is preferred
• Extensive customer service experience within Freight forwarding is a must, preferably in air logistics
• Excellent knowledge of international and domestic airline routings, geography and time zones
• Understanding of the Aviation industry and delivering Time Critical shipments using all available services
• Proficient in Microsoft Office suite (Excel, PowerPoint & Word)
• Good written and verbal communications skills in English

Ability to work in shifts 4 days on, 4 days off from 7 pm until 6.30 am night allowance is included in the package.

What's in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Sterling a Kuehne + Nagel company, pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.