Air Import Coordinator

NX GROUP (NIPPON EXPRESS GROUP); Uxbridge; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Private healthcare

25 days holiday

Collaborative work environment

Exposure to international markets

Global top 10 Forwarder

Newly built office

Free parking

Job summary

Nippon Express UK is seeking an experienced Air Import Coordinator to own the shipment lifecycle from start to finish. You will coordinate with airlines, manage documentation and billing, and act as the main contact for clients to ensure accurate, timely arrivals.

The role suits a detail-oriented professional who thrives in a fast-paced environment, with a proactive mindset and a commitment to service excellence in international air imports.

Qualifications

• Experience in freight forwarding, especially air import operations and associated documentation.
• Proven ability to manage shipment data with standard industry software.
• Strong attention to detail and proactive problem-solving mindset.
• Excellent communication to be primary client contact and liaison with airlines.
• Ability to work in fast-paced environment and meet deadlines.

Responsibilities

• Lead full lifecycle of air import shipments, coordinating with airlines.
• Coordinate logistics, schedules, and subcontracted haulage for cost efficiency.
• Serve as the main point of contact for customers and resolve shipment queries.
• Oversee ETSF operations and ensure accurate customs documentation.
• Handle assignment of arrival costs and invoicing in line with agreements.
• Collaborate with warehouse/export teams to maintain accurate records and KPIs.

Skills

Freight forwarding

Air import operations

Documentation accuracy

Customer relations

Freight management systems

Tools

Freight management software

MS Excel

Job description

The Nippon Express (NX) Group is one of the world's leading global logistics and supply chain organisations, headquartered in Tokyo, Japan. Our extensive portfolio encompasses truly multimodal transport solutions, including air, ocean, road, and rail freight, alongside specialised cargo handling, and end-to-end warehousing operations. With a workforce of over 76,000 professionals operating across 57 countries and regions, the NX Group is defined by its vast international reach and its commitment to the slogan: 'We Find the Way.' As one of the world's top global freight forwarders, we leverage advanced technology and deep expertise to create sustainable, innovative supply chain solutions that move the world forward.

Join The Air Team At Nippon Express UK

We are looking for an experienced Air Import Coordinator to join our dynamic team and play a pivotal role in our global operations. In this position, you will take full ownership of the shipment lifecycle, mastering the balance between shipment coordination, transport documentation, and financial accuracy to ensure every arrival is seamless. As the primary point of contact for our customers, you will build long-term partnerships through proactive communication and a dedication to exceptional service. This is a high-impact role designed for a professional who thrives in a fast-paced environment and understands that precision is the key to customer satisfaction.

Requirements

What you'll do?

• Full Lifecycle Air Import Management: Manage the full life cycle of air import shipments, liaising directly with airlines to ensure timely cargo release.
• Logistics & Transport Coordination: Optimize fleet schedules and subcontracted haulage to manage efficient, cost-effective collections and deliveries.
• Client Relationship Management: Serve as the primary point of contact for customers, building long-term partnerships through proactive communication and swift resolution of shipment queries.
• Operational Compliance & ETSF: Oversee ETSF operations and monitor customs systems to ensure rapid shipment turnover and documentation accuracy.
• Financial Administration & Billing: Accurately allocate arrival costs and manage the invoicing process, ensuring data aligns with customer agreements to minimize errors.
• Inter-departmental Collaboration: Partner with warehouse and export teams to maintain precise internal records and achieve operational KPIs in line with Service Level Agreements.

What you'll need?

• Industry Expertise: Proven experience in freight forwarding, with a strong understanding of air import operations and documentation.
• Technical Proficiency: Comfortable using freight management systems and standard industry software to manage shipment data.
• Operational Agility: The ability to work both independently and collaboratively in a fast-paced environment, managing multiple priorities with ease.
• Detail Orientation: Exceptional attention to detail combined with a proactive, solution-oriented mindset.
• Commitment to Service: Flexibility to work occasional paid overtime to meet business needs and client deadlines.

Benefits

What can we offer?

• Competitive salary and benefits package including private healthcare
• 25 days holiday
• A collaborative and supportive work environment
• Exposure to international markets and logistics networks
• Stable position within a global top 10 Forwarder
• Newly built office facility
• Free parking

If you bring energy, meticulous attention to detail, and a customer-first mindset, we invite you to clear the runway for your next career move. Join the NX Group and help us drive the future of Air Imports Forward.