Air Import Coordinator

JR United Kingdom; Cheltenham; On-site; GBP 30,000 - 37,000; Full time

Job summary

A leading global logistics provider is seeking an Air Import Coordinator for their Hounslow office. This role involves managing air import services, ensuring Customs compliance, and providing exceptional customer service while promoting business development. With opportunities for career growth and a competitive salary depending on experience, this position is ideal for those looking to advance in the logistics sector.

Benefits

Career development opportunities

WFH flexibility

Qualifications

• Experience in air import operations required.
• Knowledge of HMRC Import Customs essential.
• Strong attention to detail and customer service skills necessary.

Responsibilities

• Coordinate air import freight forwarding services.
• Ensure Customs Compliance and manage HMRC queries.
• Deliver exceptional customer service and resolve operational issues.

Skills

Attention to detail

Customer service

Business development

Market trends knowledge

Education

Proven air import operations experience

HMRC Import Customs knowledge

Tools

Boxtop

Albacore

ASM

Job description

Social network you want to login/join with:

Our client, a leading privately owned global logistics provider, are recruiting for an Air Import Coordinator to join their team at offices in Hounslow, Middlesex.

On Offer:

• Opportunity to work for a leading freight forwarding & supply chain management specialist
• Opportunity for career development to department supervisor
• Salary up to £37K, dependant on skills and experience
• WFH Flexibility
• Monday to Friday 9am – 5:30pm: 37.5 hour working week

Main Purpose of the Air Import Coordinator:

• Co-ordination of Air import freight forwarding services
• Responsibility for invoicing & profitability on your jobs
• Responsibility for Customs Compliance on customs entries
• Processing of HMRC queries through to resolution and closure, minimising duty/tax liability and involvement in Customs audits
• Internal customs audit and assessments and analysis on this data

Duties & Responsibilities of the Air Import Coordinator:

• Day to day responsibility for customer service delivery to Air customer
• Management of Air Imports Email Inbox, and procedural work flows of consignments
• Follow up and resolve all any operational issues / customer service concerns raised by the customer
• Responsibility for Gross Profit analysis, Sales Invoicing and job costing accuracy
• To promote business development, ensuring all opportunities from existing business are followed up where needed
• Research client operational history past and present, visit their website to gain knowledge of products and any developments
• Contribute to ongoing operational development and cost saving measures
• Identify areas of operational improvement by reviewing process regularly.
• Processing of import documents and creation/submission of Customs Entry Declarations
• Keep up to date with Market trends, companies products, services and news.
• Establish, Manage and Maintain Internal and External Relationships.
• Fully Document attributed client’s business processes and requirements.
• Ensure all HMRC Export and Import entry regulations are met, through self-auditing
• Ensuring accuracy of Import entry declarations through self-auditing
• Key client contacts: Supervisors and Managers
• Airlines, road Hauliers, co-loaders, suppliers and transport providers.
• IT software including Boxtop, Albacore and ASM
• Overseas agents, BIFA
• Proven air import operations experience
• HMRC Import Customs knowledge
• Strong attention to detail

For more details, contact Willis Global - a leading Recruitment Consultancy for the Supply Chain and Logistics Industry