Air Freight Operator

JR United Kingdom; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Air Freight Account Manager to oversee and manage freight accounts from start to finish. This role involves ensuring exceptional customer service, building strong relationships, and maintaining high-quality service delivery. The ideal candidate will have a strong background in Air Freight Forwarding, with comprehensive knowledge of the entire process, from booking to invoicing. If you thrive in a fast-paced environment and possess excellent communication skills, this is a fantastic opportunity to take ownership of your accounts and make a significant impact in a dynamic team.

Benefits

25 days holidays + Bank Holidays

Qualifications

• Strong background in Air Freight Forwarding with knowledge of imports and exports.
• Excellent communication skills in both written and spoken English.

Responsibilities

• Manage Air Freight accounts, ensuring excellent customer service.
• Oversee all bookings from initiation to completion for assigned customers.
• Process UK Customs clearances and manage shipment logistics.

Skills

Air Freight Forwarding

Customer Service

Communication Skills

Attention to Detail

Interpersonal Skills

Job description

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The primary objective of this role is to manage Air Freight accounts from start to finish, ensuring excellent customer service and building strong relationships through consistent, high-quality service delivery.

Position Specification:

Full Account Management:

• Oversee all bookings from initiation to completion for assigned customers.
• Develop and maintain strong relationships with allocated customers.

Coordination and Communication:

• Issue booking instructions to overseas offices.
• Handle both import and export bookings, accepting orders from customers or overseas offices and ensuring successful door-to-door delivery.
• Provide proactive updates to customers on shipment status, managing exceptions and resolving issues as they arise.

Customs and Logistics:

• Process UK Customs clearances and manage other sites involved in the shipment.

Customer Support:

• Develop processes and tools to enhance customer communication.
• Take and handle customer inquiries promptly, ensuring timely and accurate billing and accruals.

End-to-End File Responsibility:

• Assume full responsibility for handling all aspects of the file from booking to invoicing.

Key Skills:

• Strong background in Air Freight Forwarding, with knowledge of both imports and exports.
• Comprehensive understanding of the entire Air Freight process from start to finish.

Customer Service:

• Excellent communication skills in both written and spoken English.
• Strong interpersonal abilities, capable of building and maintaining client relationships.

Attention to Detail & Results-Oriented:

• Meticulous attention to detail with a focus on achieving results.
• Ability to prioritize tasks, work under pressure, and act independently when necessary.

Package:

• Holidays: 25 days + Bank Holidays
• This role is well-suited for individuals with experience in Air Freight, looking to take full ownership of the account management process while building strong client relationships.