Air Freight Export Coordinator

E L Recruitment Solutions Limited; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A logistics recruitment firm in London seeks an experienced Freight Forwarder to coordinate Air shipments, ensuring compliance with customs regulations. Responsibilities include liaising with carriers, preparing shipping documents, and providing exceptional customer service. Candidates need a thorough understanding of customer needs and knowledge of the international transportation industry.

Qualifications

• Thorough understanding of customer needs.
• Experience in Air, Sea, or Road operations.
• Fluent in English and additional languages.

Responsibilities

• Coordinate Air shipments and liaise with carriers.
• Prepare shipping documents and ensure compliance.
• Provide exceptional customer service.

Skills

Customer service

Knowledge in international transportation

Financial analysis

IT systems knowledge

Fluent in multiple languages

Job description

Overview

We are seeking an experienced Freight Forwarder to coordinate Air shipments. Responsibilities include liaising with carriers, preparing shipping documents, ensuring compliance with customs regulations, and providing exceptional customer service.

Responsibilities

• Completion of end to end forwarding activities as the individual role requires
• Follow strict and time sensitive SOP’s/KPI’s to ensure compliance
• Work closely with internal and external customers
• Focus on customer service
• Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
• Month end department compliance
• Creation of Customs Documentation
• Cost control
• Assist senior forwarders, Supervisor and line manager where required
• Ensure all reports including internal and customer specific are completed within the deadline
• Resolve queries from customers and suppliers
• Ensure Best Practice models are adopted
• Work closely with the Operations manager for Internal and external rates reviews.
• Remain in contact with customers and suppliers to maintain relationships
• To take part in customer reviews when required to build up visibility and relationships with customers.
• Assist sales and management with customer development
• Maintain clean desk policy
• Operate within companies QA system
• Any other tasks as directed by their Supervisor or line manager

Experience / Skills Required

• Thorough understanding of customer needs
• Knowledge and experience in of the international transportation and logistics industry, in export Air, Sea orRoad operations.
• A knowledge and understanding of financials and impact on business
• A Good knowledge of IT systems and processes used in the transport sector
• Fluent in English, local language and any other languages required for smooth operation of business