Air Freight Export Co-Ordinator

EL Recruitment Solutions Ltd; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A logistics recruitment agency is seeking a professional in the City of London to manage end-to-end forwarding activities in air freight exports. Ideal candidates will have experience in international transportation, strong customer service skills, and fluency in English. This role involves close collaboration with customers and suppliers to maintain relationships.

Qualifications

• Proven understanding of customer needs.
• Experience in air, sea, and road operations for international logistics.
• Fluency in multiple languages is an asset.

Responsibilities

• Complete end-to-end forwarding activities.
• Handle Air Freight Exports.
• Update invoicing and job costing on time.
• Raise Customs Documentation.

Skills

Customer service

Understanding of international transportation

Financial acumen

IT systems knowledge

Fluency in English

Job description

Responsibilities

• Completion of end to end forwarding activities as the individual role requires
• Dealing with Air Freight Exports
• Follow strict and time sensitive SOP's/KPI's to ensure compliance
• Work closely with internal and external customers
• Focus on customer service
• Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
• Month end department compliance
• Raising Customs Documentation
• Cost control
• Assist senior forwarders, Supervisor and line manager where required
• Ensure all reports including internal and customer specific are completed within the deadline
• Resolve queries from customers and suppliers
• Ensure Best Practice models are adopted
• Work closely with the Operations manager for Internal and external rates reviews
• Remain in contact with customers and suppliers to maintain relationships
• To take part in customer reviews when required to build up visibility and relationships with customers
• Assist sales and management with customer development

Experience/Skills Required

• Thorough understanding of customer needs
• Knowledge and experience in of the international transportation and logistics industry, in export Air Sea Road operations
• A knowledge and understanding of financials and impact on business
• A Good knowledge of IT systems and processes used in the transport sector
• Fluent in English, local language and any other languages required for smooth operation of business