Air Freight - Air Import Senior Coordinator

EV Cargo; Hatton CP; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading freight forwarding company in the UK is seeking an experienced Senior Import Coordinator to join their busy Heathrow office. The role requires proactive and organized individuals with a strong understanding of import procedures and customs compliance, and excellent communication skills. The position offers a full-time, permanent role with a competitive benefits package, including annual leave and a company pension scheme.

Benefits

25 days annual leave plus bank holidays

Company pension scheme

Death in service cover (3x salary)

Employee Assistance Programme (EAP)

Cycle to Work Scheme

Range of voluntary benefits

Qualifications

• Experience managing the import process and customs compliance.
• Ability to complete customs procedures accurately and on time.
• Skills in resolving customer issues and complaints.

Responsibilities

• Manage all aspects of the import process from start to finish.
• Liaise with customers and internal teams to communicate effectively.
• Resolve minor customer issues professionally.

Skills

GCSEs in Maths and English

Excellent written and verbal communication skills

Strong working knowledge of ASM Sequoia and CargoWise

Solid experience with Home Use / CFSP / Warehousing

Strong attention to detail

Proficient in Microsoft Word and Excel

Ability to build effective working relationships

Positive, proactive attitude

Education

GCSEs or equivalent in Maths and English - Grade 4/C or above

Job description

Documentation is accurate, up to date, and correctly uploaded into the system. Support the team during periods of absence or holidays. Attend customer meetings and identify opportunities to promote additional services. Assist with training and knowledge sharing across the team. Meet tight deadlines while maintaining high attention to detail. Support continuous improvement initiatives within the import function. Perform other duties as required for the smooth and efficient operation of the department.

Required Skills & Experience

• GCSEs (or equivalent) in Maths and English - Grade 4/C or above.
• Excellent written and verbal communication skills.
• Strong working knowledge of ASM Sequoia and CargoWise systems.
• Solid experience with: Home Use / CFSP / Warehousing / Bonds / T1's / NCTS, Incoterms and freight rate calculations, Profiles and rate structures.
• Strong attention to detail and accuracy.
• Proficient in Microsoft Word and Excel.
• Ability to build effective working relationships with colleagues and customers.
• Positive, proactive attitude with a commitment to delivering excellent service.

What We Offer

• 25 days annual leave plus bank holidays.
• Company pension scheme.
• Death in service cover (3x salary, increasing to 6x with pension enrolment).
• Employee Assistance Programme (EAP).
• Cycle to Work Scheme.
• Range of voluntary benefits.

Additional Information

EV Cargo Global Forwarding reserves the right to close the vacancy early if a high volume of applications is received. Due to application volume, we are unable to provide feedback to candidates not shortlisted for interview.

Contract Type: Full Time, Permanent

About EV Cargo Global Forwarding

EV Cargo Global Forwarding is one of the UK's largest freight forwarders, with over 50 years of experience in supply chain and logistics. Our people are the cornerstone of our success, and we pride ourselves on delivering outstanding customer service and operational excellence.

About the Role

We have a fantastic opportunity for an experienced Senior Import Coordinator to join our busy Heathrow office. This role requires a proactive, organised, and customer-focused individual with strong knowledge of import procedures and customs compliance.

Key Responsibilities

• Manage all aspects of the import process from start to finish.
• Complete customs procedures accurately and on time to meet internal and regulatory deadlines.
• Liaise with customers, internal teams, and third parties to ensure all necessary information is communicated effectively.
• Resolve minor customer issues, disputes, and complaints in a professional manner.