Air Export Customer Service

EV Cargo; Southall; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics company seeks a motivated professional for the Air Export Gateway Operations role. Responsibilities include managing flight schedules, overseeing customs paperwork, and providing exceptional customer service. Ideal candidates will possess strong organisational skills and attention to detail in an air export setting.

Qualifications

• Experience in air export operations is preferred.
• Strong customer service mindset is essential.
• Ability to work in a collaborative environment.

Responsibilities

• Plan flight schedules and manage shipment bookings.
• Ensure completion of customs and shipping documents.
• Maintain relationships with airlines and financials for each job.

Skills

Organisational skills

Attention to detail

Customer service

Tools

Web Cargo

CargoWise

MS Office Suite

Job description

Job Description: Air Export Gateway Operations / Air Export Customer Service

Role: Air Export Gateway Operations

Working Hours: Monday to Friday, 09:00 - 17:30

Reporting to: Export Manager

Branch: Heston

Department: Exports

Role & Responsibilities

Operational Responsibilities:

• Work as part of the LHR Export Gateway team, servicing UK EV branches.
• Plan flight schedules, manage allocations, and make shipment bookings to meet client needs.
• Build Unit Load Devices (ULDs) and manage airline equipment effectively.
• Ensure accurate completion of all customs paperwork and shipping documents.
• Maintain compliance with Aviation Security and company security protocols.
  
  

Customer Service

• Provide exceptional customer service at all times.
• Ensure all queries are acted upon promptly and escalate issues when necessary.
  
  

Carrier And Service Provider Management

• Maintain strong relationships with airlines and service providers.
• Organise and arrange services with various suppliers, including airlines.
• Monitor flight capacity and negotiate the best possible rates.
• Manage carrier cut-offs and ensure distribution/warehouse activities align with export procedures.
  
  

Financial Responsibilities

• Oversee financials for each job, including job costing, invoicing, and daily financial management.
• Liaise with internal departments such as pricing, sales, and commercial teams to ensure accuracy.
• Process CASS invoicing and adhere to company financial regulations.
  
  

Systems And Compliance

• Utilise systems such as Web Cargo, CargoWise, ASM Sequoia, and MS Office Suite as required.
• Ensure compliance with customs, Health & Safety (H&S), and Aviation Security regulations.
• Manage month-end compliance tasks, including closing Export MUCRs.
  
  

Collaboration And Teamwork

• Work with internal teams, including operations, warehouse, ATF planners, and transport teams.
• Contribute to cross-training initiatives to provide coverage for team members.
• Continually improve processes and adopt best practices for operational tasks.
  
  

Training And Development

• Undertake training as required by company policy.
• Stay updated with industry standards and changes in compliance regulations.
  
  

Additional Responsibilities

• Ensure all distribution/warehouse matters are executed in line with export procedures.
• Escalate unresolved queries to senior staff.
• Complete any other duties assigned by management to support the efficient operation of the department.
  
  

This role is ideal for a motivated professional with strong organisational skills, attention to detail, and a commitment to excellence in air export operations.

Other details

• Job Family Office Staff
• Job Function Operations
• Pay Type Salary