Air Export Customer Service

EV Cargo; Hounslow, Essex; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated professional to join their Air Export Gateway Operations team. This role involves managing flight schedules, ensuring compliance with aviation security, and providing exceptional customer service. The ideal candidate will have strong organisational skills, attention to detail, and experience in air export operations. You'll work closely with airlines and service providers, ensuring smooth operations and adherence to regulations. If you are motivated and committed to excellence, this opportunity is perfect for you to advance your career in a dynamic environment.

Qualifications

• Strong organisational skills and attention to detail are essential.
• Experience in air export operations and customer service is required.

Responsibilities

• Manage flight schedules, bookings, and customs paperwork.
• Provide exceptional customer service and maintain relationships with airlines.
• Ensure compliance with aviation security and health regulations.

Skills

Organisational Skills

Customer Service

Attention to Detail

Negotiation Skills

Education

Relevant Experience in Air Export Operations

Tools

Web Cargo

CargoWise

ASM Sequoia

MS Office Suite

Job description

EV Cargo UK Heston, 13 Hayes Rd, Heathrow, Hounslow, United Kingdom Req #551

18 February 2025

Job Description: Air Export Gateway Operations / Air Export Customer Service

Role: Air Export Gateway Operations
Working Hours: Monday to Friday, 09:00 - 17:30
Reporting to: Export Manager
Branch: Heston
Department: Exports

Role & Responsibilities

Operational Responsibilities:

• Work as part of the LHR Export Gateway team, servicing UK EV branches.
• Plan flight schedules, manage allocations, and make shipment bookings to meet client needs.
• Build Unit Load Devices (ULDs) and manage airline equipment effectively.
• Ensure accurate completion of all customs paperwork and shipping documents.
• Maintain compliance with Aviation Security and company security protocols.

Customer Service:

• Provide exceptional customer service at all times.
• Ensure all queries are acted upon promptly and escalate issues when necessary.

Carrier and Service Provider Management:

• Maintain strong relationships with airlines and service providers.
• Organise and arrange services with various suppliers, including airlines.
• Monitor flight capacity and negotiate the best possible rates.
• Manage carrier cut-offs and ensure distribution/warehouse activities align with export procedures.
• Oversee financials for each job, including job costing, invoicing, and daily financial management.
• Liaise with internal departments such as pricing, sales, and commercial teams to ensure accuracy.
• Process CASS invoicing and adhere to company financial regulations.

Systems and Compliance:

• Utilise systems such as Web Cargo, CargoWise, ASM Sequoia, and MS Office Suite as required.
• Ensure compliance with customs, Health & Safety (H&S), and Aviation Security regulations.
• Manage month-end compliance tasks, including closing Export MUCRs.

Collaboration and Teamwork:

• Work with internal teams, including operations, warehouse, ATF planners, and transport teams.
• Contribute to cross-training initiatives to provide coverage for team members.
• Continually improve processes and adopt best practices for operational tasks.

Training and Development:

• Undertake training as required by company policy.
• Stay updated with industry standards and changes in compliance regulations.

Additional Responsibilities:

• Ensure all distribution/warehouse matters are executed in line with export procedures.
• Escalate unresolved queries to senior staff.
• Complete any other duties assigned by management to support the efficient operation of the department.

This role is ideal for a motivated professional with strong organisational skills, attention to detail, and a commitment to excellence in air export operations.