Air Desk Team Leader

The Air Ambulance Service; Coventry; On-site; GBP 35,000; Full time

Job summary

A lifesaving charity in Coventry is seeking an Air Desk Team Leader to oversee team operations, support staff development, and provide administrative assistance. The ideal candidate will be a motivated individual with experience in emergency services and team leadership. This full-time role offers a salary of approximately £35,000 along with numerous benefits, including enhanced leave and a supportive team culture.

Benefits

Enhanced annual leave

Life assurance

Discounts with Blue Light Card

Employee Assistance Programme

Qualifications

• Proven experience in team management within emergency services.
• Strong verbal and written communication skills.
• Ability to conduct audits and manage rotas.

Responsibilities

• Oversee daily operations of the Air Desk team.
• Support and supervise team members.
• Conduct audits and provide administrative support.

Skills

Team leadership

Communication

Crisis management

Job description

Join Our Lifesaving Team

Air Desk Team Leader

Full Job Description: CLICK HERE

Location: Coventry

Hours: 40

Benefits: Benefits Table

Provisional Interview Date: 14th August 2025

We’re on the lookout for an Air Desk Team Leader!

If you’re motivated by purpose and ready to make a real impact in an organisation committed to saving lives every day, this could be the opportunity for you!

What We Offer:

• Enhanced annual leave, with additional days as your service grows
• Options to purchase extra annual leave
• Enhanced sick pay
• Life assurance
• Blue Light Card eligibility and discounts
• A supportive, purpose-driven team
• Access to our Employee Assistance Programme

What You’ll Be Doing:

Reporting to the Operations Manager for TCAA, you will be based mainly at Coventry Airport, with occasional travel to other sites. The role is full-time (40 hours/week) with a salary of approximately £35,000.

The Air Desk Team Leader will oversee the daily operations of the Air Desk team, support and supervise team members, develop the team, and deputise for the Operations Manager when needed. Responsibilities include conducting audits, reviewing incidents, managing rotas, and providing administrative support.

What’s In It For You:

Join TAAS, a passionate charity making a difference daily. We value professionalism, compassion, and teamwork in an inclusive, supportive culture. Play a key role in emergency services support and leadership development. The Air Ambulance Service offers a meaningful career, not just a job.

Click “Apply Now” to help us keep our helicopters flying and saving lives.

Compliance Responsibilities:

In addition to your professional duties, you will be responsible for:

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality

You are encouraged to report any breaches or areas for improvement. The role requires a Basic DBS check.

TAAS is committed to an inclusive workplace respecting diversity and human rights. We prioritize safeguarding children and vulnerable adults, requiring all staff to complete relevant training and adhere to safeguarding policies.

Note: We may close the vacancy early if enough suitable applicants are found. We are recruiting directly and do not require agency assistance.