AI Workflow and Automation Officer

University of Bedfordshire; Luton; Presencial; GBP 33.000 - 40.000; Jornada completa

Descripción de la vacante

The University of Bedfordshire seeks a practical, people-focused AI Workflow and Automation Officer in Luton to turn AI opportunities into operational improvements. You will identify AI opportunities with partner organisations, define KPIs and ROI, and implement straightforward AI and automation solutions using low-code/no-code platforms.

You will collaborate with academic and technical specialists, promote responsible AI, and support staff training and adoption.

Formación

• Experience analysing workflows or business problems and engaging stakeholders.
• Practical knowledge of digital, AI or automation tools.
• Ability to translate requirements into practical solutions and train users.
• Strong analytical, organisational and communication skills.
• Experience with Microsoft 365, Copilot, Power Automate or similar tools.

Responsabilidades

• Run stakeholder discussions to identify AI opportunities and KPIs.
• Map current processes and identify bottlenecks for improvement.
• Evaluate and recommend AI and automation tools for value, usability and security.
• Configure and deploy AI assistants and low-code automations; support pilots and training.

Conocimientos

Workflow analysis

Stakeholder engagement

AI & automation tools knowledge

Communication with non-technical users

Training delivery

Analytical thinking

Educación

Degree or equivalent qualification

Herramientas

Microsoft 365

Copilot

Power Automate

Copilot Studio

Low-code/no-code platforms

Descripción del empleo

The University of Bedfordshire's Luton AI initiative is seeking a practical, people-focused AI Workflow and Automation Officer to help businesses and partner organisations turn AI opportunities into tangible operational improvements.

This hands-on, business-facing position supports externally funded applied AI programmes, combining organisational discovery and workflow analysis with the selection and implementation of appropriate AI and automation technologies.

About Luton AI

Luton AI brings together the University of Bedfordshire's researchers, technologists and industry partners to put AI to work in real organisations. Since 2024, we have engaged more than 600 organisations and undertaken over 60 bespoke AI projects, working across aviation, business, public services and the wider regional economy. Our work spans AI skills and adoption, intelligent automation, applied research and responsible governance. You will join a collaborative, growing team where you can see the difference your work makes, from the first conversation with a business through to a working solution.

About the role

You will work directly with organisations to identify where AI can create value, establish how success will be measured, and implement straightforward solutions using established AI, productivity and low-code/no-code platforms. You will help teams adopt new ways of working and demonstrate the benefits achieved.

You will be supported by Luton AI academic and technical specialists for complex software development, advanced integrations and specialist governance requirements.

What you will be doing

• Discovery, opportunities and ROI: Run stakeholder discussions and workshops to understand business challenges, identify and prioritise AI opportunities, establish baseline measures and agree KPIs and expected return on investment (ROI).
• Workflow analysis: Map current processes, identify bottlenecks, duplication and repetitive tasks, and translate operational requirements into practical improvement opportunities.
• AI tool selection: Evaluate and recommend suitable generative AI, productivity and automation tools, considering value, usability, cost, data protection, security, integration and organisational readiness.
• Automation implementation: Configure and deploy straightforward AI assistants and low-code/no-code automations; support piloting, testing, staff training and adoption, and measure outcomes against agreed KPIs.

Across these activities you will promote responsible AI, maintain clear project documentation and work with the wider Luton AI team on specialist technical requirements.

About you

We are looking for someone who can connect business needs with practical technology solutions. You will have:

• A degree, equivalent qualification or relevant professional experience in business, computing, information systems, digital technology or a related field.
• Experience analysing workflows or business problems, identifying opportunities for improvement, and engaging stakeholders to define needs and outcomes.
• Practical knowledge of digital, AI or automation tools and a sound understanding of the opportunities and limitations of generative AI.
• The ability to turn requirements into practical solutions, communicate with non-technical users, and deliver demonstrations or training.

Strong analytical, organisational and communication skills, with a commitment to responsible AI and measurable impact.

Experience with Microsoft 365, Copilot, Power Automate, Copilot Studio or comparable low-code/no-code platforms is essential. You do not need to be a software engineer.

For an informal discussion, please contact Dr Edward Braund, Head of School and Director of Luton AI, on 01582 743209 or [e-mail].

Interviews will be held week commencing 30 November 2026.

The University has a responsibility to ensure that employees are eligible to live and work in the UK.

The University is committed to equality of opportunity and values the diversity of its workforce and student population.

At the University of Bedfordshire, inclusivity is a key University value, and we are committed to creating an environment in which we celebrate and value the diversity of our staff and student community and provide fair opportunity and outcomes for all.

We recognise that diversity fosters creativity and innovation, and we want our community to represent and benefit from opportunities that the diversity of talent and thought creates.

We, therefore, particularly encourage applications from candidates who are likely to be underrepresented in the University of Bedfordshire's workforce. These include people from Black, Asian and Ethnic Minority backgrounds (particularly in roles in grades 7 and above), disabled people; LGBTQ+ people; and women in some senior grades.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

We offer a range of employee benefits including a generous pension and annual leave entitlement, free fitness classes and gym membership, flexible working arrangements, personal and professional development and family-friendly policies.

Job Title: AI Workflow and Automation Officer

Department: School of Computing, Engineering and Creative Industries

Job Reports To: Director of Luton AI

Location: Luton (with travel to partner organisations as required)

Pay Point: Grade 6 £32,722 to £39,560

Contract Type: 12-month fixed-term

Post Number: BEDS2977