AI Solutions Specialist (£100K)

Ingenio Global; England; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Pension Scheme

Life insurance

Private health and dental care

Cycle to work

28 days paid holiday

Job summary

A leading technology firm in the United Kingdom is looking for an AI Solutions Specialist to drive the design and delivery of enterprise-scale AI and CX solutions. You will lead discovery workshops with clients and translate AI capabilities into measurable business outcomes. The ideal candidate will have experience in Presales or Technical Architecture and a strong understanding of AI technologies. This position offers a competitive salary and a comprehensive benefits package.

Qualifications

• Significant experience in Presales, Solutions Consulting, or Technical Architecture.
• Proven track record in delivering AI-enabled CX transformation projects.
• Proven track record in AI-enabled CX transformation projects.
• Bachelor’s or Master’s degree in CS, AI, Engineering or related field (preferred).
• Advanced cloud and CX/CCaaS certifications are a plus.

Responsibilities

• Lead discovery sessions with enterprise clients to uncover opportunities.
• Design and validate AI and automation architectures.
• Own technical service responses for proposals and pitches.
• Deliver engaging demonstrations showcasing ROI.
• Act as an AI authority during sales cycles.
• Partner with Solution Engineers on proofs-of-concept.
• Provide customer insights to inform product roadmaps.
• Mentor junior colleagues within the Presales team.

Skills

Conversational AI

Generative AI

Agentic AI

Automation frameworks

CCaaS/contact centre operations

Digital CX transformation

Commercial and financial awareness

Complex architectures translation

Stakeholder engagement

Influencing and negotiation skills

Leadership skills

Resilience and adaptability

Education

Bachelor’s or Master’s degree in Computer Science, AI, Engineering, or related discipline

Tools

AI/Automation platforms

Advanced analytics tools

AWS/Azure/GCP

OpenAI TensorFlow/PyTorch

Job description

Overview

The AI Solutions Specialist is a key technical leader within the Pre-sales function, driving the design and delivery of enterprise-scale AI and CX solutions. You will act as a trusted advisor to clients, leading discovery workshops, validating architectures, and translating AI capability into measurable business outcomes. This role combines deep technical expertise with strong commercial acumen and executive-level presentation skills, making you central to the company’s success in competitive sales cycles.

Base pay range

This range is provided by Ingenio Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

• Lead discovery sessions with enterprise clients to uncover opportunities and map AI to business needs.
• Design and validate end-to-end AI and automation architectures, ensuring scalability, resilience, and security.
• Own technical & operational service responses for proposals, RFPs, and pitches, ensuring clarity and credibility.
• Deliver engaging demonstrations and presentations that showcase ROI and competitive advantage.
• Act as an AI authority during sales cycles, influencing deal strategy and client positioning.
• Partner with Solution Engineers on proofs-of-concept and demos under time-sensitive conditions.
• Provide customer and market insights to inform the company’s product and proposition roadmap.
• Mentor junior and associate colleagues, building capability across the Presales team.

Skills, knowledge and expertise

• Expert-level knowledge of Conversational AI, Generative AI, Agentic AI, and automation frameworks.
• Deep understanding of CCaaS/contact centre operations and digital CX transformation.
• Awareness of security, compliance, and integration considerations in enterprise deployments.
• Commercial and financial awareness, including ROI modelling and TCO analysis.
• Strong understanding of the competitive landscape in AI/CX.
• Proven ability to translate complex architectures and organisational challenges into clear, measurable business outcomes.
• Confidence engaging with senior stakeholders, including C-level executives.
• Strong influencing and negotiation skills within competitive sales cycles.
• Ability to balance technical depth with commercial positioning.
• Leadership skills to guide junior team members, drive AI enablement through their immediate Specialist team, and collaborate across functions.
• Resilience and adaptability in fast-moving, high-pressure environments.

Technologies

• AI/Automation: Conversational AI platforms, Generative AI models (LLMs), Agentic AI frameworks, RPA tools.
• Data: Advanced analytics, reporting, and modelling tools.

Qualifications

• Significant experience in Presales, Solutions Consulting, or Technical Architecture.
• Proven track record in delivering AI-enabled CX transformation projects.
• Bachelor’s or Master’s degree in Computer Science, AI, Engineering, or related discipline (preferred).

Preferred / Advantageous Certifications

• Advanced cloud certifications (AWS Solutions Architect, Azure AI Engineer Associate, GCP AI/ML Engineer).
• Vendor-specific CX/CCaaS certifications (Genesys Cloud, Amazon Connect).
• Specialist AI/ML certifications (TensorFlow, Hugging Face, OpenAI, or equivalent).

Benefits

• Pension Scheme
• Life insurance
• Private health and dental care
• Cycle to work
• 28 days paid holiday a year (including three company days)
• Plus many more! (Benefits are dependent on your base location.)

How to apply

Think you’re a fit? Apply now or reach out directly at [e-mail].