AI Solutions Architect

TN United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job description

Plentific is on a mission to make property work better for everyone. Founded in 2013, we provide a powerful, award-winning cloud-based platform that brings together landlords, property managers, service providers, and residents to manage homes more intelligently.

Our product motto, "Exceptional Experiences, Managed by Exception," reflects our commitment to intelligent workflow automation. By surfacing only what needs attention, our platform allows property teams to focus on what truly matters—delivering outstanding service and outcomes at scale.

With tools for work order management, compliance, inspections, and field service coordination, we help our partners streamline operations, deliver essential services faster, and make data-driven decisions with confidence. Today, millions of homes are managed through Plentific—and we're just getting started.

We're a team of curious minds and problem solvers, united by a passion for building technology that has real-world impact. Headquartered in London and backed by world-class investors like Highland Europe, Brookfield, Mubadala, and Target Global, we're growing fast and expanding globally.

We're looking for forward-thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you're excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific.

The Role

As an AI Solutions Architect, you will spearhead the development of transformative AI-powered automations, intelligent assistants, AI agents, and copilot features that revolutionise how our users interact with our platform. These innovations will further enhance our ability to deliver exceptional user experiences at scale.

Your primary focus will be on developing AI-powered intelligent workflow automation and resource optimisation systems for property operations. You'll leverage technologies such as process mining, predictive analytics, and intelligent decision support systems, while also incorporating complementary AI capabilities including voice technologies (IVR, voice-to-text), computer vision (image and video-based diagnostics), and natural language processing where they provide strategic value.

Beyond our customer-facing products, you'll drive internal operational excellence by developing AI-powered tools that enhance efficiency across departments. You'll treat internal teams as valued clients, designing solutions that automate workflows and empower colleagues to work more effectively.

This strategic role bridges product vision and technical implementation. You'll collaborate with subject matter experts to identify high-impact opportunities, design appropriate and scalable AI architectures, and work with engineering teams to bring these solutions to market.

Responsibilities

• Lead the design and implementation of AI-powered solutions across our enterprise platform, collaborating closely with product managers to identify high-value opportunities
• Champion internal operational efficiency initiatives using AI technologies to support company departments and optimise colleague workflows
• Conduct in-depth user research to understand pain points and design scalable AI architectures that integrate seamlessly with existing modules
• Evaluate and recommend appropriate AI technologies and frameworks, creating detailed technical specifications for implementation
• Create and maintain clear technical documentation, from research findings to implementation details
• Partner with engineering teams to guide the development, testing, and deployment of robust AI solutions
• Develop compelling product marketing materials that effectively communicate technical capabilities to non-technical audiences
• Stay at the forefront of emerging AI/ML technologies to ensure our solutions remain innovative and competitive
• Ensure all AI solutions adhere to data privacy regulations and security best practices, incorporating privacy-by-design principles throughout the development lifecycle

Experience & Qualifications

• 5+ years of experience designing and implementing AI/ML solutions in enterprise software environments, with a proven track record of launching automation solutions and AI features in complex business contexts
• Strong understanding of machine learning algorithms, NLP, and LLMs with demonstrated business application expertise
• Experience developing AI-powered automation systems, intelligent assistants/copilots, RAG systems, voice interfaces, and computer vision applications (image and video processing) for enterprise environments
• Knowledge of advanced AI agent frameworks and architectures such as ReAct for building more effective autonomous agents for complex property management workflows and decision-making processes
• Hands-on experience with AI/ML frameworks (TensorFlow, PyTorch), LLM orchestration tools (LangChain, LangGraph), MLOps practices and tooling (such as MLflow, Kubeflow, or similar), vector databases, and cloud platforms (AWS, Azure, GCP) with their AI/ML offerings
• Preferably hands-on experience with voice technologies and computer vision for relevant property management applications
• Knowledge of software development practices and enterprise architectures, with experience working alongside engineering teams
• Excellent communication skills to translate complex technical concepts to stakeholders and gather requirements from users and domain experts
• Understanding of UX/UI design principles for AI interfaces and responsible AI practices
• Bachelor's degree in Computer Science, Artificial Intelligence, or related technical field; Master's or PhD preferred

What We Offer

We’re rapidly expanding and are building a team of doers to achieve our vision of managing over 2 million properties through our platform globally. Here’s what you can expect:

• Competitive compensation package
• 25 days annual holiday + 1 additional day for every year served (up to 5 years)
• Flexible working environment, including options to work abroad
• Private health care for you and immediate family members + discounted gym membership
• Enhanced parental leave and life insurance (4x salary)
• Employee assistance programme
• Learning & development platform powered by Udemy
• Company volunteering day and salary sacrifice charity schemes
• Season ticket loan, Cycle to Work, EV and TechScheme options
• Sponsored team lunches, dinners, and socials
• Fully stocked kitchen with drinks, snacks, fruit, and breakfast options