AI Sales Subject Matter Expert (SME) and Instructor (Contract)

AI Sales Subject Matter Expert (SME) and Instructor (Contract)

U.K. Remote

Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 60,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning.

Role Overview: GA is seeking a Subject Matter Expert (SME) and Instructor: AI Sales to support content development, curriculum enhancement, and instruction for our industry-leading learning programs. This role involves working closely with learning designers, project teams, and functional experts to create, refine, and deliver high-quality educational content that meets evolving industry needs.

This is a remote friendly, flexible contract role in the U.K.

Responsibilities:

• Participate in pre-sale meetings with GA Account Directors and prospective clients to discuss industry insights and learning solutions.
• Prepare materials and insights to tailor GA’s learning solutions to client needs.
• Fulfill action items such as creating sample materials or other constructs to further the pre-sales process and conducting discovery related to course contextualization, optimization, tools, tech setups, and the like.

Content Development:

• Curate, design, and contextualize learning content to align with industry needs and best practices.
• Collaborate with instructional designers and SMEs to develop a world-class curriculum, including lesson plans, exercises, and learning materials.
• Serve as a content contributor and expert, ensuring relevance and effectiveness of educational programs.

Instruction:

• Facilitate engaging, supportive, and inclusive learning environments for students.
• Conduct instructional sessions according to given program length and schedule, anywhere from 2 hours to several days or weeks.
• Prepare lessons and materials, leveraging existing GA curriculum resources.
• Guide students in completing exercises, labs, and projects.
• Facilitate a safe, supportive, and energetic community that welcomes the various needs and learning styles of your students.
• Inspire students to persist through the challenges of learning new technologies and skills.

Skills & Qualifications:

• AI-powered sales forecasting and pipeline management.
• Experience with AI-driven customer relationship management (CRM) tools.
• Personalization and recommendation systems for sales strategies.
• Chatbots and conversational AI for customer engagement.
• AI applications in sales performance analytics and reporting.
• Examples of tool familiarity: ChatGTP/Gemini, Salesforce Einstein, Clari, Gong.io, Drift (AI chat), Dynamic Yield.

General:

• 2+ years of professional experience in relevant fields.
• Experience mentoring, coaching, or teaching others in a professional or academic setting.
• Passion for shaping the skills, minds, and careers of the next generation of learners.
• Ability to facilitate an engaging and collaborative classroom environment.
• Strong communication skills and the ability to translate complex topics into accessible learning experiences.

Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries: United States of America, Canada, United Kingdom, Australia, and Singapore.

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