AI Product Manager – Customer Service Automation

Wyatt Partners; United Kingdom; On-site; GBP 73,394 - 110,091; Full time

Job summary

A PE-backed services company is seeking an experienced AI Product Manager to lead the development and delivery of AI-driven customer service automation products. Candidates should have proven experience with Data and AI projects, strong commercial acumen, and skills in relationship building. The role involves close collaboration with the SVP of Product and can be based anywhere in the US, requiring occasional travel.

Qualifications

• Proven experience of delivering complex Data and AI-related projects.
• Strong aptitude for building relationships across diverse areas.
• Committed to understanding market dynamics for new product opportunities.

Responsibilities

• Lead development and delivery of AI products.
• Work closely with the SVP of Product.
• Collaborate effectively with external consultancies.

Skills

Delivering complex Data and AI-related projects

Building relationships

Commercial acumen

Navigating organizational complexities

Education

Background in Data Science

Job description

AI Product Manager – Customer Service Automation

PE backed services company with circa $350 million revenue have identified over $40 million worth of value in Gen AI / Agentic use cases across customer service automation & manual workflow automation.

They require an AI Product Manager to work closely with the SVP of Product to lead Development & Delivery of these products.

Ideal Candidates will have:

• Proven Experience of delivering complex Data and AI-related projects with a clear understanding of their commercial impacts and outcomes.
• A background in Data Science is preferred
• Proven capability to work effectively as a senior-level individual contributor, successfully navigating organizational complexities.
• Relationship Building: Strong aptitude for building relationships across diverse business and technical areas, fostering collaboration and mutual understanding.
• Commercial Insight: Strong commercial acumen and a commitment to understanding market dynamics to identify new product opportunities.
• Experience working effectively with external consultancies to optimize collaborative efforts and drive successful outcomes.

Role can be based anywhere in the US with occasional travel.