AI Outcome Engineer, Forward Deployed Engineering

Google; Greater London; On-site; GBP 90,000 - 140,000; Full time

Job summary

Google is seeking an AI Outcome Customer Engineer, Forward Deployed Engineering, to bridge pre-sales agreement shaping and post-sales delivery, ensuring rapid activation and viable delivery. You will architect how technical assets integrate into the customer IT ecosystem, including connectors, identity, and data residency considerations.

In this role, you will collaborate with account teams and core engineering to resolve deployment blockers, translate field feedback into feature requests, and

Qualifications

• Bachelor’s degree or equivalent practical experience is required.
• 7 years of experience troubleshooting technical issues for partners or customers.
• Experience in technical delivery strategies and interfacing with product/engineering.
• Experience with system design or orchestration frameworks (LangGraph, AutoGen, CrewAI).
• Experience with enterprise integrations, cloud infra or AI/ML deployments.

Responsibilities

• Partner with Account teams and Practice CEs during evaluation to assess feasibility and shape proposals.
• Diagnose and resolve complex customer implementation issues and test workarounds.
• Liaise with Product and Engineering to translate field feedback into feature requests.
• Steer implementation strategy while owning the technical delivery with customer teams.

Skills

Troubleshooting

Technical delivery

API integrations

LangGraph

AutoGen

CrewAI

Cloud infrastructure

AI/ML deployments

Education

Bachelor’s degree or equivalent

Tools

APIs

ECMs

Identity management

Job description

In most instances, this position requires in-person interviews as part of the hiring process.

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.
• 7 years of experience troubleshooting technical issues for internal/external partners or customers.
• Experience with technical delivery strategies and interfacing with product or engineering organizations.
• Experience in system design or orchestration frameworks (e.g., LangGraph, AutoGen, CrewAI).
• Experience with enterprise integrations (APIs, enterprise content management (ECMs), identity), Cloud infrastructure, or AI/ML model deployments.

Preferred qualifications

• Experience interfacing directly with core product/engineering organizations regarding infrastructure or AI/ML model deployments, managing technical delivery strategies, and debugging systems.

About The Job

As an AI Outcome Customer Engineer, Forward Deployed Engineering, you will bridge the gap between pre-sales agreement shaping and post-sales execution, ensuring that solutions are shaped strictly through the lens of rapid activation and viable delivery.

Aligned with our Forward Deployed Engineering (FDE) organization, you will architect how these technical assets actually integrate into the customer's IT ecosystem (connectors, identity, data residency, legal constraints).

Responsibilities

• Partner with Account teams and Practice Customer Engineers (CEs) during technical evaluation phases to assess project feasibility, shape proposals for long-term adoption, and validate FDE engagement requests.
• Dive into code-level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear execution roadblocks.
• Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real-world field feedback into actionable feature requests.
• Steer implementation strategy through technical authority and architectural foresight while owning the technical reality of delivery alongside customer-facing teams.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .